Konica Minolta FAX 9840 Instruction Manual
  1. Manuals
  2. Brands
  3. Konica Minolta Manuals
  4. Fax Machine
  5. FAX 9840
  6. Instruction manual
Konica Minolta FAX 9840 Instruction Manual

Konica Minolta FAX 9840 Instruction Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the FAX 9840 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Konica Minolta FAX 9840

Summary of Contents for Konica Minolta FAX 9840

  • Page 2 Every effort has been made to ensure that the information in this document is com- plete, accurate and up-to-date. The manufacturer shall assume no responsibility for the results of errors beyond its control, and cannot at any time guarantee that changes made to products by any other manufacturer and referred to in this handbook will not affect the applicability of the information provided herein.
  • Page 3 DIRECTORY Safety Contents Introduction Component Identification Facsimile Functions Installation Directories / Basic Operations Advanced Operations Customizing KonicaFAX 9840 Reports Troubleshooting Specifications Appendix Index...
  • Page 4 Safety Installation Hints ✔ Install the machine in a dust-free location away from direct sunlight. ✔ Place the machine near an electrical outlet that is easily accessible. ✔ Do not plug the machine into a power source shared by items that produce electric noise (e.g., air conditioner, etc.).
  • Page 5 ✔ Remove the power cord from the wall socket before trying to recover any object(s) that may have fallen into the machine. ✔ If the machine is physically damaged, immediately disconnect it and arrange for its repair or disposal. ✔ When moving the machine, always disconnect the telephone line before discon- necting the power cord.
  • Page 6 Emergency First Aid ✔ IF TONER IS SWALLOWED: Dilute by having the person drink two glasses of water and induce vomiting by administering Syrup of Ipecac (follow manufacturer’s instructions). Seek medical attention immediately. Never attempt to induce vom- iting or give anything by mouth to a person who is unconscious. ✔...

  • Page 7: Table Of Contents

    Contents Introduction ....................7 Features ........................ 7 Product Options ....................9 Component Identification ................. 10 What You Should Receive ................. 10 Components ....................... 11 Control Panel ..................... 14 Control Panel Keys and Indicators ..............15 One-Touch Keypad .................... 17 Signal Tones ...................... 19 Facsimile Functions ..................
  • Page 8 Receiving to Memory .................. 56 Unsolicited Fax Rejection ................57 Power Failures and Memory ............... 58 Making Copies ..................... 58 Manual Paper Feeder ................... 59 Face up stacking / Face down stacking ............60 Counters ....................... 60 Printer Cleaning ................... 61 Advanced Operations ................
  • Page 9 Packaging for Transport .................. 108 Specifications ..................109 Specifications ....................109 User Functions Tree ..................110 Appendix A MFP PC Interface Kit ..............113 Appendix B Internet FAX & Network Printer/Scanner ......115 Appendix C ISDN G4 Board ..............119 Appendix D G3 Dual Line ..............

  • Page 10: Introduction

    Introduction Konica FAX9840 desktop, plain-paper facsimile machines utilize advanced light- emitting diode (LED) technology for quick and trouble-free transmission/reception of data and images. In addition to the abundant standard features common to Konica facsimile machines, we now offer a number of optional devices that expand machine functions and further support your communications needs.
  • Page 11 ✔ 33.6Kbps transmission rate. Fast, efficient communications. ✔ Large-capacity memory. 2.5 Mbyte. ✔ Half tone. Half-tone area of the document is processed with 64-scale gradation. ✔ Advanced transmission and reception functions. Includes delayed transmis- sion, broadcasting (multi-location transmission), confidential message transmis- sion/reception, relay broadcasting, polling, etc.

  • Page 12: Product Options

    Product Options The following are optional devices that can be purchased to expand the functions of Konica FAX9840 facsimile machines: ✔ Second Paper Tray. Increases paper holding capacity to 500 sheets (universal size: legal, letter, A4). ✔ Expanded Memory. Adds more memory to increase storage capacity. Available in either 2.0, 4.0 or 8.0-Mbyte boards.

  • Page 13: Component Identification

    Component Identification What You Should Receive Konica FAX9840 Main Unit Handbook Power Cord Telephone Cord Toner Cartridge Document Stacker Image Drum Unit (Installed)

  • Page 14: Components

    Components Control Panel (Programming) Keys Numeric Keypad Main keys used for programming machine settings Use to enter telephone num- and operations. bers, program information, One-Touch Keypad manual dialing, etc. Use for one-touch dialing of LCD Panel preprogrammed telephone num- bers, as well as inputting alpha- Shows status of machine and betic, numeric and special char- operation in progress.

  • Page 15: Back Cover

    Line Jack Jack for connection to main outside telephone line. TEL Jack 1 TEL Jack 2 Jacks for connecting optional tele- phone handset, external telephone Back Cover or answering machine. Remove this cover to expose the expansion slots for optional memory, ISDN board and NIC board.

  • Page 16: Led Print Head

    LED Print Head This black bar is the transfer mechanism that writes received/copied information to the image drum. Bar should be cleaned each time the toner cartridge is changed. Image Drum Unit The image drum unit con- tains a photosensitive drum (green in color) which re- ceives information from the LED print head and transfers...

  • Page 17: Control Panel

    Control Panel...

  • Page 18: Control Panel Keys And Indicators

    Control Panel Keys and Indicators 1 LCD Panel: Refer to this display for instructions and information while the ma- chine is performing operations, or when entering information or changing set- tings. 2 Shift Up ( )Key: Use this key to move to the previously selected option in the same operational layer when programming the machine, or to move to the upper row from the lower row when data such as telephone numbers are listed in two rows.
  • Page 19 13 */Tone Key: If the machine is set for pulse dialing, pressing this key will switch from pulse to tone dialing during the current call. This key can also be used during programming to create numbers with mixed pulse-tone operation. 14 0/Unique Key: Use this key as “0”...

  • Page 20: One-Touch Keypad

    22 One-Touch Keypad: For a detailed description of the One-Touch Keypad func- tions, please refer to the next section, One-Touch Keypad. 23 One-Touch Labels: After programming a telephone number into a One-Touch key, write the name of the location on the label for the One-Touch key. (Remove the plastic covering the label, write the name using a pencil, and then replace the cover.) One-Touch Keypad...
  • Page 21 Del Key (One-Touch key #30): Use this key to delete characters at the position of the cursor in the display panel when entering ID, telephone numbers or program- ming functions. Caps Key (One-Touch key #31): Use this key to switch between uppercase and lowercase when entering alphanumeric characters.

  • Page 22: Signal Tones

    Signal Tones The Konica FAX9840 machines emit a number of sounds to inform the user of spe- cific conditions. Key Select Tone: This is a short beep that is emitted each time a key is pressed. Error Tone: If an inappropriate key is pressed, the machine will emit three short beeps.

  • Page 23: Facsimile Functions

    Facsimile Functions The programming keys on the left side of the control panel of the Konica FAX9840 are there to enable simplified operation of the numerous functions provided by the machine. The following offers a brief explanation of how to use these keys. Navigating Operational Layers Depending on the function type, there is a maximum of four operational layers.
  • Page 24 Enter or Enter second operational layer for the function indicated by the blink- ing cursor (>,‹--›,❚) Second Operational Layer The selected menu in the second operational layer is left justified on the display, aligned with the titles of the function options listed below. To navigate this layer: Move cursor up or down to the desired function or Stop...

  • Page 25: Accessing Functions

    Notes: 1) Pressing the Stop key at any time will result in returning to the preceding opera- tional layer. 2) Pressing Menu/Exit at any time during the programming process will result in returning to the standby mode irrespective of the current operational mode. Accessing Functions Accessing Functions Accessing Functions...
  • Page 26 Speed Access If the function is assigned a speed access number, typing this number in at the menu display prompt in the first operational layer will bring up the setting or registration display in the fourth operational layer for direct access. Notes: 1) Speed access numbers are only assigned to Set Up menu functions (fourth opera- tional layer.)
  • Page 27 The following are the speed access numbers and their assigned user functions. (Some of the items in this list cannot be set by the user. Please contact a dealer for details.) 00 Clock Adjustment 01 TSI/CSI 02 TSI/CSI Option 03 Sender ID 04 Personal Box 05 Memory Password 06 Restrict ID...
  • Page 28 25 2'ND Paper Size *8MB Memory 28 600 dpi Function *LAN option 80 Auto Tray Switch, 81 Paper Size Check, 82 LAN Print Timeout, 83 POP Interval, 84 Delete POP Message, 85 GMT Time Difference, 86 Text Print, 87 Header Print, 88 Coding Mode, 89 Ex.

  • Page 29: Installation

    Installation Getting Started To install the Konica FAX9840, please thoroughly read and follow the instructions provided in this chapter. There are a number of initial machine settings that should be made before the machine can operate properly. Please complete these steps before using the machine.

  • Page 30: Set Up

    Set Up Inserting Toner Cartridge 1 Using both hands, carefully lift up on the document tray until it reaches a semi-upright position. (The top half of the facsimile unit moves upward and back on hinges to expose the copy stacker.) 2 To open the image drum/toner cartridge compartment, firmly press on the re- lease buttons located on both sides of the copy stacker, releasing the compart- ment latch.
  • Page 31 3 Only touching the image drum unit at the ends, carefully lift it out of the com- partment. Set the unit on a clean, dry surface out of direct sunlight. 4 Remove the protective sheet from the image drum unit, and the packing mate- rial from the toner well.
  • Page 32 7 Carefully peel the white plastic seal away from the bottom of the toner car- tridge. With the ridged side facing up and gray lever on the right, insert the toner cartridge into the toner well left end first. Note: Please be certain that the cartridge is not inserted backwards. 8 With the cartridge in place, push the gray lever forward to secure it and release the toner.
  • Page 33 Attaching Document Stacker Attach the document stacker at the document exit on the back of the machine using the latching mechanism provided. Adjust the slide lever to select the angle at which it is attached (4 levels) Connecting Telephone Line 1 Plug one end of the telephone cord into the line jack (uppermost telephone jack) on the back side of the machine.
  • Page 34 Connecting External Telephone/Answering Machine 1 Plug one end of the telephone cord into the TEL jack (jack located immedi- ately below the line jack) on the back of the machine. 2 Plug the other end of the cord into the jack on the external device. Tip: If connecting both a telephone and answering machine, first connect the answering machine to the facsimile machine, and then use an additional tele- phone cord to connect the external telephone and answering machine.
  • Page 35 Connecting Power Cord Warning: Before connecting the power cord, please ensure that the power switch is in the OFF position ( is depressed). 1 Plug the corresponding end of the power cord into the power inlet on the back of the machine. 2 Plug the three-pronged end of the power cord into a grounded AC power out- let.
  • Page 36 Loading Paper The standard paper tray can hold up to 250 sheets of standard-weight (20lb) paper. For best results, use paper specifically made for laser printers or photocopiers. The machine is set for universal adjustment, allowing the use of A4, letter or legal sized paper.
  • Page 37 Paper Stacker Settings The paper stacker should be set to match the paper quality used in the facsimile ma- chine. If the paper stacker is not set correctly and within the specified stacking capac- ity, paper(s) may not stack properly or a paper jam may be caused in the machine. (Some paper types may not allow the specified stacking capacity due to curled edges, etc.) * If the printed paper has no curled edges or the edges curl downward (see figure...
  • Page 38 * If the side edges of the printed paper curl upward (see figure below), please set up the sub-stacker, sub-tray and sub-hopper (as shown in the figure below).
  • Page 39 Clock Adjustment This function allows setting of the date (mm/dd/yyyy or dd/mm/yyyy format set by product region) and time (00:00-23:59). Speed access no. 00. To Set Clock/Time 1 Press Menu/Exit to enter Menu. 2 Input speed access no. (00), wait. This will be displayed. 3 Input current date (xx/xx/xxxx) and time (hh:mm) using numeric keys (0-9), press Enter.
  • Page 40 To Set TSI/CSI and Sender ID 1 Press Menu/Exit to enter Menu. 2 Input speed access no. 01 (TSI/CSI), wait. 3 Input up to 20 numbers and characters (0-9/Hyphen/Space/+), press Enter. 4 Press to select Sender ID, press Enter or 5 Input up to 32 numbers and characters (0-9/*/#/a-z/A-Z/Pause/Hyphen/Space/ +), press Enter.

  • Page 41: Machine Settings

    Machine Settings Answering Modes The machine has a number of answering modes that determine how incoming calls (both fax and voice) are handled. The current answering mode is shown on the dis- play when the machine is in standby mode. The optimal mode varies depending on how the machine is used and the external telephone devices connected to it.
  • Page 42 Memory Reception Mode (MEM): Data from incoming fax communications is stored in memory even if there is paper loaded in the machine. The Print Opera- tion function is used to print out the data stored in memory when the machine is in MEM.

  • Page 43: Dial/Incoming Call Parameter Settings

    Dial/Incoming Call Parameter Settings Konica FAX9840 machine offer a multitude of functions that reduce the time required for manual operation and make fax communications more efficient. Setting the following options before beginning use of the machine will ensure that it will perform according to expectations during actual operation.
  • Page 44 PBX Line*: This function must be turned on if the machine is connected to a PBX. When the function is activated and the access digit function programmed, the machine will recognize the access digit in the PBX to obtain an outside line. After dialing the access digit, the machine will pause to wait for an outside line before dialing the remainder of the telephone number.
  • Page 45 PC/FAX Switch: This function determines whether or not the machine will auto- matically switch to FAX when fax reception by a connected personal computer is not possible. When set to ON, the machine will automatically switch to FAX. Fax reception is disabled when set to OFF. Available settings are ON and OFF. Speed access no.
  • Page 46 MCF. (Single-Loc): Set in the ON state, a MCF will be printed out automati- cally for single location transmissions. When set to OFF, no report will be printed out. Speed access no. 70. MCF. (Multi-Loc): Set in the ON state, single and multiple location transmis- sion MCFs will be printed automatically.

  • Page 47: Connecting To A Pbx

    To Set Dial, Incoming Call and Other Basic Parameters, as well as MCF and ISDN G4 Options 1 Press Menu/Exit to enter Menu. 2 Input the speed access number of the parameter to be changed, wait. 3 When the display for the desired parameter is shown, press to select the setting (or input data where required), press Enter.

  • Page 48: Mfp Pc Interface Kit (See

    MFP PC Interface Kit If the machine is equipped with a MFP PC Interface Kit, please refer to Appendix A for information regarding functions. For more detailed information, refer to the docu- mentation received with the PC interface product. Internet Fax & Network Printer/Scanner If the machine is equipped with the Internet Fax &...

  • Page 49: Directories/Basic Operations

    Directories/Basic Operations Programming Dialing Directories This Konica FAX facsimile transceiver is equipped with 40 keys for rapid one-touch dialing. Up to two 40-digit numbers can be programmed to each One-Touch key, a primary number and an alternative number that is used if the primary number is busy or goes unanswered.
  • Page 50 To Program Speed Dial Numbers 1 Press Menu/Exit to enter Menu. 2 Press to select Location Program, press Enter or 3 Press Enter to select Speed Dial. 4 Input Speed Dial number to be programmed (OT, 2-digit, 3-digit), press Enter. 5 Input LOC # (telephone number), press Enter.
  • Page 51 Tips: When inputting a new telephone number using the 10-key input, it is possible to register it to a Speed Dial number. After entering the telephone number, press the Search key; the location of unregistered Speed Dial numbers will be displayed. Switch the Echo Protection setting to OFF when changing the location of a One- Touch key.
  • Page 52 To Program Groups 1 Press Menu/Exit to enter Menu. 2 Press to select Location Program, press Enter or 3 Press to select Group, press Enter or 4 Input group dial number, press Enter. 5 At “Select Location(s),” press Speed Dial. 6 Input the Speed Dial number of the telephone number you want to add to the group.

  • Page 53: Basic Operations

    Basic Operations Preparing Documents ✔ Try to use good quality documents for transmissions. Documents that are typed or written in dark felt-tip ink on white (or light-colored) paper work best. ✔ Do not send documents that are not rectangular in shape. ✔...

  • Page 54: Faxing To A Single Location

    Tips: A document can be loaded and prepared for transmission while the machine is sending or receiving another message (as long as the document tray is empty). To do this, load the document, select the location and press the Start key. The document will be sent after completion of the current operation.
  • Page 55 Search Press Speed Dial key, then enter first character using the One-Touch key. Numeric keypad Dial as if using a telephone. If a mistake is made, press the DEL button to move the cursor back and re-enter the correct number. Press Start key when finished.
  • Page 56 Search Key Dialing If you are not sure which Speed Dial key is programmed for a certain location, use the Search key to look through the alphabetical telephone directory of location IDs. After loading the document(s): 1 Press the Search key, the display will show “Enter 1’st Char.” 2 Enter the first letter of the name of the desired location.

  • Page 57: Faxing To Multiple Locations

    Faxing to Multiple Locations 1 Load the document(s). 2 Select a location (refer to the following chart). To Dial Using Do This One-Touch key Press the One-Touch key 2 or 3-digit dial Press Speed Dial key, then enter Speed Dial number using the numeric keypad.

  • Page 58: Message Confirmation Report (Mcf)

    5 Press Start key to begin scanning, transmission will commence after scanning is completed. 6 To confirm the location input, press the Enter key instead of the Start key at Steps 5. Message Confirmation Report (MCF) The machine can be set to print out a MCF automatically after single and/or multiple- location transmissions.

  • Page 59: Receiving To Memory

    Receiving to Memory Memory Reception Mode (MEM) When set to MEM, the machine will automati- cally receive messages into memory and store them there even when there is paper loaded for printing. Data stored in memory can be printed out using the Print from Memory function.

  • Page 60: Unsolicited Fax Rejection

    No Toner Reception If the machine is running low on toner, the message “Toner low, replace toner cart.” will be displayed and incoming faxes will be stored in memory automatically for printing later (rather than risk printing illegible messages). If the machine receives a message to memory when No Toner Memory Receive is set to ON because the toner level is low, “Message in memory”...

  • Page 61: Power Failures And Memory

    Power Failures and Memory The Konica FAX9840 is equipped with a battery to prevent the loss of data stored in memory at the time of a power outage. The typical memory-backup time with a fully charged battery is 72hr. If data is still held in memory at the time of power restoration, the machine will continue operations from the point when power was lost (e.g., delayed transmission, redial waiting conditions, etc.

  • Page 62: Manual Paper Feeder

    2 Press Copy. The display will show “Number of Copies [ ]”. 3 If only one copy is required, wait and the machine will begin copying momen- tarily. 3' To make multiple copies, enter the number of copies required using the nu- meric keypad.

  • Page 63: Face Up Stacking / Face Down Stacking

    Face up stacking / Face down stacking Face up stacking / Face down stacking Face up stacking / Face down stacking Face up stacking / Face down stacking Face up stacking / Face down stacking The machine is capable of processing copies in two ways, stacked with printed side face up or face down.

  • Page 64: Printer Cleaning

    There is also an image drum counter (Drum) that the user can reset after changing the image drum.* * Message “Change Drum Soon” will be displayed when service life of drum has expired. Reset the Drum counter only after replacing the image drum. To Reset Image Drum Counter 1 Press Menu/Exit to enter Menu.

  • Page 65: Advanced Operations

    Advanced Operations Delaying Fax Transmissions Delayed Transmission The Delayed Transmission feature enables the automatic transmission of faxes at a specified time and date. By scanning the document and storing the data in memory, the Konica FAX9840 machine can now send documents at up to 20 different specified times (until 11:59p.m.
  • Page 66 Delayed Batch Transmission The Delayed Batch feature enables the delayed transmission of multiple communica- tions scanned into memory at a time programmed into the machine. Locations planned for use with this function must be programmed into Speed Dial numbers 31-40. Be- fore inputting the following session(s), you must first access the Batch TX Time func- tion in the Location Program menu and set the transmission time against one of the Speed Dial numbers 31-40.
  • Page 67 Canceling Delayed Transmissions Follow the instructions provided below to cancel a delayed transmission before it has been sent. 1 Press Stop. 2 The display will show Communication Cancel. 3 The display shows Location ID or Tel. No. of delayed transmissions currently programmed in the machine.

  • Page 68: Priority Transmission

    Priority Transmission When there is a need to ensure that a document is transmitted immediately, the document(s) loaded and scanned under this feature hold priority over previously scanned documents or the processing of messages received in dual access or standby modes.

  • Page 69: Confidential Faxes

    Confidential Faxes Confidential Faxes Confidential Faxes Confidential Faxes Confidential Faxes Facsimile machines are often located in open areas where passersby can look through the messages received. If a remote machine is compatible with Konica FAX products or is equipped with a sub-address transmission function, this machine can send confi- dential faxes to it.
  • Page 70 Programming Personal (Confidential) Mailboxes The Konica FAX9840 machine is programmed for the creation and management of 16 personal mailboxes. When set up, each mailbox is opened as a Confidential or Bulletin Polling box (the latter to be discussed later on). Once a mailbox for receiving confidential messages has been created, none of the messages sent to it can be printed until the password for that box is correctly entered in the retrieval (printing) sequence.
  • Page 71 To Change Password/Close Mailbox 1 Press Menu/Exit to enter Menu. 2 Input speed access no. 04, wait. 3 Enter the number of the personal mailbox to be modified/close, press Enter. Change Password Close Mailbox 4 Press Enter to select Password Change. 4' Press to select Close, press Enter.

  • Page 72: Relay Broadcasting

    Relay Broadcasting Relay Broadcasting Relay Broadcasting Relay Broadcasting Relay Broadcasting Relay broadcasting allows one facsimile machine to send a document to another, which then re-sends (broadcasts) the document to a number of other locations. Although this machine is capable of initiating a relay broadcast, it will not function as a key relay station.
  • Page 73 Sending Relay Broadcast Before sending documents in a broadcast operation, the 4-digit relay password of the relay station and 2-digit identification numbers of the remote stations (or groups of remote stations) must be obtained. After making a relay transmission, the key relay station can send a report confirming the completion of the broadcast.
  • Page 74 Changing Password/Location/Closing Mailbox If there is a need change the 4-digit password that is assigned to a confidential box or a mailbox is to be closed for some reason, do as instructed in the following. Speed access no. 04. Note: A mailbox must be empty before it can be modified or closed. To Change Password/Close Mailbox/Location 1 Press Menu/Exit to enter Menu.

  • Page 75: Internet Fax

    Internet Fax The Internet Fax function can be used as an option. See Appendix B for details. Polling Transmission / Reception Polling is a process in which documents are loaded into a machine, and the machine is then set to wait for a call from a remote location before faxing. If the local machine is set to hold data in memory for transmission to a remote machine when contacted, the procedure is called polling transmission.
  • Page 76 Bulletin Polling (Box) This feature enables remote machines to contact this machine and poll data from speci- fied personal mailboxes until all the documents stored have been retrieved. Before bulletin polling can be conducted, personal mailboxes must be opened for storage of the documents to be scanned.
  • Page 77 Tips: 1) If no message is stored in the personal mailbox, “No Data in Memory” will be displayed. 2) If you want to delete the message without printing, after inputting the mailbox number and pressing enter, press the Stop key to stop the printing process. The message “Print Personal Box Memory Cancel?”...
  • Page 78 Printing of Faxes Polled into Memory This feature enables the retrieval of faxes stored in memory after the polling of docu- ments from remote machines. The feature can also be used to print out documents scanned into the machine for Memory Polling and Memory Polling (Bulletin) com- munications.

  • Page 79: Fax2Net Service

    Fax2Net Service A separate contract for Fax2Net is required to use this service. See Fax2Net Handbbok for details. Call Forwarding The Konica FAX9840 machine is equipped with call forwarding to increase faxing convenience and reliability. Forwarding If a forwarding number has been input, by setting the Auto Answer mode to FWD, incoming calls will be forwarded to the number specified.
  • Page 80 To Set Forwarding No. 1 Press Menu/Exit to enter Menu. 2 Press to select Location Program, press Enter o . 3 Press to select Forwarding P-ERR, press Enter or . 4 Input telephone number, press Enter. 5 Press Menu/Exit to return to standby mode. Tip: Forwarding of faxes received as confidential or polling is not possible, even in FWD mode.

  • Page 81: Dual Access

    Dual Access Dual Access Dual Access Dual Access Dual Access A number of tasks can be performed simultaneously as the result of the unique dual- access feature of this machine. This capability reduces the waiting time previously required between operations, and thus improves productivity. During Fax Transmission After a document has been scanned into memory and transmission has begun, it is possible to:...
  • Page 82 When Making Copies When making copies, it is possible to: ✔ Receive faxes while copies are being printed (if the machine is set to receive faxes into memory). When Printing from Memory When printing from memory, it is possible to: ✔...

  • Page 83: Customizing Konica Fax9840

    Customizing Konica FAX9840 Many of features and settings can be altered to suit diversified needs. In this chapter, a number of user changeable functions that can be used to customize machine operations are listed. Viewing Current Settings Before making changes, it is helpful to print out a list of current settings as an aid to determine features and functions that need to be changed.

  • Page 84: Operation Functions

    Operation Functions Remote Diagnosis The remote diagnostics feature allows service personnel to remotely dial and service the machine. Available settings are ON and OFF. Speed access no. 14. Transmission (TX) Mode Default This function allows the machine's default settings for original document condition and transmission scanning resolution (Type of Original and Resolution keys, respec- tively) to be changed.
  • Page 85 ECM Function The error correction mode (ECM) function is provided to improve communications in areas where telephone line conditions are very poor. Available settings are ON and OFF. Speed access no. 20. Sender ID Switch This function determines if the Sender ID is to be printed on the transmitted fax. Available settings are ON and OFF.
  • Page 86 CNG Count When set either in the T/F or TAD modes, the machine detects the type of signal (calling tone, CNG) sent from the remote location and initiates fax reception if re- quired. This function sets the CNG detection number. The available setting is 1-5 times (numeric keypad input).
  • Page 87 Memory Password This is a 4-digit numeric password used when the machine is operating in the Memory Only Reception Mode (MEM). Persons who don't know the password cannot make changes to or print memory data when the machine is in this mode. Registration of only one password is possible.
  • Page 88 To Set (not registered) To Cancel (registered) 4 Input 4-digit password(0000-9999) 4' Input 4-digit password using numeric using numeric keypad, keypad, press Enter. 5 If number is already registered, 5' If ID matches registered number, display will show “Already Exist”. display will show “ID Close?”...

  • Page 89: Service Function Settings

    Service Function Settings In many instances, the settings of service functions can affect the way a facsimile machine operates. If there is a need to have any of the following settings changed, please contact the nearest Konica FAX dealer and request service. Long Document Scanning/Transmission (Long Doc.

  • Page 90: Options

    Options MFP PC Interface Kit The MFP PC Interface Kit is basically a software package that allows machine to interface with a computer connected via a parallel cable. Once the software is installed in the computer and a parallel cable attached to connect the two devices, the Konica FAX can provide fax/modem, printer and scanner operations.
  • Page 91 FAX2NET Service Please refer to the separate booklet for details on this service. Expandable Memory The Konica FAX9840 facsimile transceivers are equipped with an expandable memory slot located under the back cover of the machine. Expandable memory storage ca- pacities of 2, 4 or 8Mbytes are available. For those users who require the transmis- sion/reception of large capacities of data, these optional memory boards are ideal for ensuring optimal operation.

  • Page 92: Reports

    Reports Understanding Reports A number of useful reports are provided to show the machine's current settings, pro- gramming and operations. Refer to the following list of reports available to determine which of those is needed for a particular situation. Some reports print automatically after completion of operations, while others require retrieval by users.
  • Page 93 Broadcast Message Confirmation Report This report can be used to confirm the results of multiple-location transmissions. In- formation provided in this report includes: date and time the transmission started, amount of time required to complete the transmission, and the location ID, number of pages sent and results of the communication for each location.
  • Page 94 Activity Report This report provides a record of the last 30 communications made by the machine. The information provided includes: Respective amounts of time the machine spent sending and receiving faxes: date, time and duration (S,R-TIME) of each transmis- sion or reception; name or telephone number of the remote machine communicated with (Distant Station ID);...

  • Page 95: Printing Reports

    Printing Reports After sending a fax, press Copy once (with no documents loaded) to see a report confirming the transmission on the display of the control panel. To obtain a printout of this report, press Copy one more time. To Print Other Reports 1 Press Menu/Exit to enter Menu.
  • Page 96 Communication Codes Communication codes indicate the communications mode used for a communication. Code Description B.C. Multiple-location transmission (broadcast) CONF=(BOX NO.) Fax received to a personal mailbox. A communication initiated by the local machine. A communication initiated at a remote location. POLL TX Polling transmission initiated POLL RX...

  • Page 97: Troubleshooting

    Troubleshooting Clearing Document Jams When a document becomes caught in the machine during a faxing or copying opera- tion, the machine will beep and the display will show an error message. If the docu- ment looks to be positioned straight in the document tray, try pressing the Stop key to feed the document the rest of the way through the machine.

  • Page 98: Clearing Paper Jams

    Clearing Paper Jams If the machine shows a “Paper Jam” or “No Paper” message on the display the paper tray still contains paper, there may be one or more sheets of paper caught in the ma- chine. To clear a paper jam, do as instructed in the following. Note: If paper jams are experienced often, it may be due to the type of paper being used.
  • Page 99 3 Press on the latches on both sides of the copier stacker until the cover of the image drum compartment is clearly released and pops up. Lift up and back, revealing the image drum unit. 4 Take hold of the image drum by the ends using both hands (one at each end) and lift it out of the machine.
  • Page 100 6 Pull out the paper tray. Remove any paper caught in the feeder and any dam- aged paper in the tray itself. 8 Slide the paper tray back into the machine until it latches in place. 9 Place the image drum unit back into the machine. Ensure that the tabs on both sides of the drum are inserted correctly.

  • Page 101: Toner Cartridge Replacement

    Toner Cartridge Replacement The number of pages that can be printed with a toner cartridge varies depending on the type of documents received and copied. On average, one cartridge has enough toner for 3,000 pages/A4 of standard business communications at a typical print cov- erage of 4% (equivalent of ITU No.
  • Page 102 3 Press on the latches on both sides of the copier stacker until the cover of the image drum compartment is clearly released and pops up. Lift up and back, revealing the image drum unit. 4 Pull back on the gray lever at the right end of the toner cartridge, bringing the lever up and all the way back.
  • Page 103 6 Carefully peel off the white plastic tape from the bottom of the cartridge. With the ridged side facing up and the gray lever to the right, insert the new car- tridge into the image drum unit left side first. 7 Once the cartridge is in place, push the gray lever forward and down, securing the cartridge and releasing the toner.

  • Page 104: Image Drum Unit Replacement

    Image Drum Unit Replacement If the faxes received become unusually light or have vertical streaks in them while there is sufficient toner remaining, or if the machine display shows “Change Drum Soon,” the machine most likely requires a new image drum unit. The service life of an image drum depends on a number of factors including tempera- ture and humidity, the type of paper used, and the number of pages per job.
  • Page 105 3 Press on the latches on both sides of the copier stacker until the cover of the image drum compartment is clearly released and pops up. Lift up and back, revealing the image drum unit. 4 Remove the old image drum unit (complete with toner), and set it aside on an old newspaper, magazine, etc.

  • Page 106: Periodical Cleaning Of The Scanner Path

    12 Press to select Counter settings, press Enter or 13 Press Enter or to select Drum Count, press Enter. 14 Press Clear key to reset the drum counter. 15 Press Clear key one more time. 16 Machine will return to standby mode automatically. Periodical Cleaning of the Scanner Path To ensure the best possible scanning quality, paper lint and dust should be cleaned from the area around the contact image sensor periodically.

  • Page 107: Problem Checklist

    Problem Checklist This machine is a very complex device equipped with many features and functions that allow it to operate in different ways. Many problems that will be experienced with it may be due to improper programming. If a problem occurs, read through the list of problems and solutions before calling a service representative.
  • Page 108 key) after the dial prefix or international dialing code to tell the machine to wait for a dial tone. If there are frequent problems communicating with a particular remote ma- chine, try programming the telephone number into a One-Touch key, and then change the One-Touch parameters for that key (see Dialing/Incoming Call Parameters).
  • Page 109 does not work properly, remove the image drum unit (see Image Drum Unit Replace- ment), tap the toner cartridge, and slowly swing it 20-30 degrees vertically several times. Be careful not to let the toner leak from the cartridge. If this does not work, the image drum unit may need to be replaced.

  • Page 110: Display Error Messages

    Display Error Messages DISPLAY IN STANDBY MODE 12:00 MEMORY FREE 100% In normal operating conditions, the top line of the display shows the time and the answering mode-FAX, TEL, T/F, MEM, FWD, TAD or PC, the bottom line of the display shows the amount of memory available. MEMORY OVERFLOW 12:00 MEMORY OVERFLOW...

  • Page 111: Packaging For Transport

    IMPROPER IMAGE DRUM UNIT 12:00 INVALID DRUM CART. REFER TO USER GUIDE MEMORY FREE 100% Please check to make sure you are using the correct image drum unit. If you are using the correct image drum unit, open and close the cover. If this does not clear the message, turn off the machine and contact the nearest authorized Konica FAX dealer for service.

  • Page 112: Specifications

    Specifications Specifications Category Specification Type/compatibility Desktop transceiver/ITU-T G3, G4* Applicable network PSTN, PBX, ISDN*, LAN* Transmission Speed 33.6 - 2.4kbps ITU-T V.34/V.17/V.29/V.27ter/V.21 Automatic fall back 64kbps*(ISDN) Printing Speed 10pages per minute Scan Speed 3 seconds per page(STD) Coding scheme MH/MR/MMR Resolution Transmission/Reception 8 dots ×...

  • Page 113: User Functions Tree

    Category Specification Memory capacity 2.5Mbytes Optional Memory 2Mbytes/4Mbytes/8Mbytes Document feed (max.) 50 sheets (A4, 80g/m2 (16-20lb)) * Installation of option(s) required. Operating conditions Relative humidity 20-80% (non-condensing) Temperature 10 - 32°C (50 - 90°F) Power 230VAC +15 to -14% (198-264V), 50/60Hz ±2% User Functions Tree MENU...
  • Page 114 Print from Memory 13 User Language Print Memory Msg. 14 Remote Diagnosis Print Personal Box 15 TX Mode Default Print Memory Poll 16 No Toner Mem. RX Report Print 17 Mem. Full Save Activity Report 18 Instant Dial Active Mem. Files 19 Restrict Access Broadcast MCF 20 ECM Function...
  • Page 115 65 CNG Count 92 MDN 66 Ring Response 93 NETWORK SETTING 67 Distinctive Ring IP ADDRESS Report Options SUBNET MASK 70 MCF. (Single-Loc.) DEFAULT GATEWAY 71 MCF. (Multi-Loc.) SMTP SERVER NAME 72 Image in MCF. POP SERVER NAME 73 Err. Report (MCF.) POP USER ID LAN Options (w/NIC) * POP PASSWORD...

  • Page 116: Appendix A Mfp Pc Interface Kit

    Appendix A MFP PC Interface Kit MFP PC Interface Kit MFP PC Interface Kit MFP PC Interface Kit MFP PC Interface Kit The MFP Interface Kit is an optional package for Konica FAX9840 facsimile trans- ceivers. After installing the software provided in the kit into a host computer and connecting the computer to a Konica FAX9840 machine, the machine will be capable of printer, scanner and FaxModem functions in addition to its normal operations.
  • Page 117 PC Scanner Scanner driver TWAIN compatible Scanning mode Line Art, 64-level error diffusion Scanning sensor CIS 300dpi Scanning area (H × V, max.) 216 × 355.6mm (8.5 × 14in) Resolution (H × V) 8 dots × 3.85lines/mm (standard) 8 dots × 7.7lines/mm (fine) 8 dots ×...

  • Page 118: Appendix B Internet Fax & Network Printer/Scanner

    Appendix B Internet FAX & Network Printer/Scanner Kit The Internet Fax & Network Printer/Scanner Kit is an optional package that enables Konica FAX facsimile transceivers to operate as a network printer, network scanner and Internet fax. By installing an Ethernet Network Board and connecting the machine to a network via Ethernet LAN, computers in a network can use the Konica FAX9840 as a printer, scanner and also as an Internet fax.
  • Page 119 Internet Fax and Network Scanner Internet Fax and Network Scanner Internet Fax and Network Scanner Internet Fax and Network Scanner Internet Fax and Network Scanner The Internet fax and network scanner (i.e., the transmission of received Internet fac- similes to personal computers) functions enable the facsimile function to be executed in an e-mail format by attaching the fax image to an e-mail as a TIFF (Tagged Image File Format) file.

  • Page 120: Gateway Function

    Gateway Function E-mail to G3/G4 Facimile The Internet FAX function also enables the unit to act as a gateway and forward received messages to designated G3 facsimile machines (i.e., an Internet FAX unit receives a mail addressed to FAX=88-888-8888@konica.co.jp, it then transfers the facsimile to said number.
  • Page 121 Extra fine mode - This determines whether 300dpi or 600dpi* will be used when EX. FINE is designated for TIFF (speed access no. 89). Domain name - This is the address to which e-mails will be received. Other ad- dresses will be rejected (speed access no. 91). *This feature requires installation of the optional 8MB memory.

  • Page 122: Appendix C Isdn G4 Board

    Appendix C ISDN G4 Board The ISDN G4 Board is an optional package that enables the Konica FAX9840 to function as a digital facsimile machine conforming to Group 4 ITU-T recommenda- tions. It is equipped with an automatic fallback feature that enables the machine to communicate in G3 mode when its G4 signal is rejected or a G3 signal is received.
  • Page 123 Registration and Important Settings Registration ISDN Country Code: This number is a terminal identifier (TID). Up to three numbers (the country code of the country in which the machine is being operated) can be registered. ISDN No.: This is the national subscriber number for the ISDN. Up to 20 num- bers can be used.
  • Page 124 Other Related Functions The following are a few related functions incorporated to enhance faxing opera- tions. Automatic Fallback: If the G4 signal transmitted from the machine is rejected by the remote location, the machine automatically retransmits the signal in G3 mode. Similarly, if a G3 signal is received for an incoming call, the machine will auto- matically switch to the G3 mode for the call.
  • Page 125 Explanation of Displayed Text During calling sequence Konica Tokyo --› If Speed Dial ID is played here. 0334567890 --› Telephone num location (max. 40 characters) CALLING --› Displayed after calling sequence starts (PSTN/ISDN) During fax transmission Konica Tokyo --› Personal ID, TSI/TID for ISDN G4, (phone no.

  • Page 126: Appendix D G3 Dual Line

    Appendix D G3 Dual Line Function General Information This function enables communication to be conducted on two lines concurrently when the optional G3 board is mounted. This is basically the same function that is possible with the ISDN board. Selection and/or use of the alternative line is done automati- cally.

  • Page 127: Appendix E 600Dpi Communicaion

    Appendix E 600dpi Communication This feature requires the 8Mbyte optional memory to be mounted. It can be se- lected using speed access no. 28. Please refer to the following table for what the respective settings do. i t c i t a .

  • Page 128: Index

    Index Number 600dpi Communication ... 124 Alphabet Accessing Functions ....22 Component Identification ..10 AC Power Cord Inlet ....12 Components ....... 11 Advanced Operations ....62 Confidential Faxes ..... 66 Answering Machine ....31 Connecting External Telephone .. 31 Answering Modes ......
  • Page 129 Document Tray ......11 Image in MCF......43 Document Tray Extension ..11 Incoming Call Parameters ..41 Document Tray Polling ....74 Incoming Ring ......41 Dual Access ....... 78 Indicators ........15 Inserting Toner Cartridge ... 27 Installation .........
  • Page 130 Message Confirmation Printing of Faxes Polled into Report (MCF) ....... 55 Memory ........ 75 Message Confirmation Printing Reports ......92 Report Options ...... 42 Priority Transmission ....65 MF Duration ......40 Problem Checklist ....104 MFP PC Interface Kit ..45, 113 Product Options ......
  • Page 131 Speed Dial Numbers ....46 Step Access ........ 22 T/F Timer Prg......82 TEL Jack 1 ......... 12 TEL Jack 2 ......... 12 Telephone Answering Device Mode ......38 Telephone Cord ......10 Time/Date Print ......86 Tone ........... 40 Toner Cartridge ......
  • Page 132 INSTRUCTION MANUAL Konica FAX9840 Konica Australia Pty Ltd 22 Giffnock Avenue, North Ryde, N.S.W. 2113. Australia All specifications and details published are subject to change without notice. 41583001EE Rev.1...

Table of Contents