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Excessive REN’s on the telephone line may result in the devices not ringing Phone the Konica National Support Center at in response to an emergency call. In most, but not all areas, 1-800-825-5664 the sum of the REN’s should not exceed five (5.0).
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HOME This equipment cannot be used on public coin service Industry Canada Requirements for End Users provided by the telephone company. Connection to Party The Industry Canada label identifies certified equipment. Line Service is subject to state tariffs. Contact your state This certification means that the equipment meets certain Public Utility Commission, Public Service Commission, or telecommunications network protective, operational and...
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HOME Users should not attempt to make such connections permettent pas que l’on raccorde leur materiel a des jacks d’abonne, sauf dans les cas precis prevus par les tarrifs themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. particuliers de ces entreprises.
HOME Federal Communications Commission Changes or modifications not expressly approved by Konica Business Technologies, Inc. may void your authority Radio Frequency Interference Statement to operate this device. This equipment has been tested and found to comply with Industry Canada Radio Interference Statement the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
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I n s t a l l a t i o n H i n t s Install your Konica FAX 9820 in a dust-free location away from direct sunlight. Use a dry cloth to clean the control panel and the main body of the unit.
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HOME Toner Cartridge and Image Drum Unit Handling Emergency First Aid Leave unused toner cartridges and image drum units in their EYE: Flush eyes with plenty or water. If symptoms occur, get medical packages until needed. When replacing a toner cartridge or image attention unit, re-use the packaging to dispose of the old toner cartridge or SKIN: Wash with water and mild soap...
Programming Auto Dial Numbers ........32 Where to Install Your Machine ........14 Programming Groups ............33 Unpacking ................14 Setting Up Your Konica FAX 9820 ........15 Faxing: Basic Operations ..........35 Install the Document Stacker ........... 15 Preparing Documents for Faxing ........35 Remove the Protective Sheet ..........
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Using Voice Request ............41 What You Can Do While Making Copies ......54 To Initiate a Voice Request ..........42 Customizing Your Konica FAX 9820 ........ 55 To Answer a Voice Request ..........42 Customizing Features and Operations ....... 55 Viewing Your Current Settings ........
Advanced memory transmission and reception features, including automatic reception into memory. Reports to help you keep track of your Konica Fax operations and settings. Advanced memory transmission and reception features, including automatic reception into memory.
See page 82 for ordering information. PC Interface Kit lets you connect your Konica FAX 9820 to your PC for added versatility. Contact your local Konica dealer for details. Non-battery backup memory expansion cards add to existing storage capacity.
HOME Holds your original Use for preprogrammed one touch dialing or for documents after they are setting functions. faxed or copied Load documents here face down. Shows status of machine Covers the copy stacker and holds and faxes in progress. original documents to be faxed or copied.
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HOME Open this cover to expose expansion slot to install the optional memory expansion board and PC interface. Jack for connecting to an outside telephone line. Plug the supplied AC power cord into this inlet. Jacks for connecting to an optional handset, external phone, or answering machine.
When programming One Touch keys standby mode. and Auto Dial telephone numbers, use this key to tell your Konica Fax to pause briefly before it dials Auto Dial numbers are abbreviated Auto Dial key: the rest of the telephone number.
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HOME Press this key to open a */Tone key: If your Konica Fax is set to pulse Hook/V. Request key: telephone line for manual dialing. You can hear the dialing, this key allows you to switch from pulse to dialing through your fax machine’s speaker.
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HOME 17 Alarm indicator: This indicator glows red and an • On the Konica FAX 9820, the Plus key is alarm sounds to notify you of any problem that One Touch key 13 and 28. occurs. Check the display panel for an explanation of the problem.
• The Konica FAX 9820 has keys 1– 15 available on the main One Touch panel, and keys 16–30 To select a function: available beneath the main One Touch panel.
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10/Message Print From Memory key: Your fax machine, which then broadcasts the message Konica FAX 9820 is set to receive messages into to a number of other fax machines. See page 49. memory and not print them when it runs low on toner.
If it is equipped with the optional handset, and if the handset is left off the hook, your Konica FAX 9820 emits an intermittent warbling sound. To turn off the sound, hang up the handset and press the Stop key.
HOME Installation To install your new Konica FAX 9820, follow the Before you begin, be sure that all the items listed instructions from Unpacking to Setting the Fax below are included in your package. Identification. You must complete these steps for Konica FAX 9820 your machine to operate properly.
HOME Press in the cover release buttons on the side of the copy stacker until it clicks open. Lift up the stacker. Install the Document Stacker Slip the document stacker indents over the tabs on the rear of the unit so that they click into place. Take out the image drum cartridge.
HOME Replace the image drum cartridge. Unwrap the toner cartridge and gently shake it to distribute the toner. Then carefully peel the tape from the bottom of the toner cartridge. Install the Toner Cartridge With the ridged side facing up and the blue lever Remove the sponge and discard.
Tip: Now, you can connect either an external telephone or the external handset option for your Konica Fax. See the instructions that follow. If you purchased an external handset option with your Konica FAX 9820, follow these instructions to install...
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Feed the telephone cord from the back of the cradle Position the handset cradle on the left side of the through the cable run located on the back of the Konica Fax. Konica FAX 9820. Feed cable here...
CSA approved. Insert one end of the telephone cord into the TEL 1 or TEL 2 jack on the back of the Konica Fax, and the other end into the jack in your external device. To connect both an answering machine and a telephone, first connect your answering machine to Plug the power cord into the back of the unit.
A4 paper. Note: Your Konica FAX 9820 is set at the factory to use letter size paper. To use a different paper size, change the 1’ST PAPER SIZE user function setting to match your new paper size.
HOME If you are using legal-size paper, pull out the Replace the paper tray. Push it forward until it extension at the back of the paper tray. locks. Remove the paper from its wrapper (up to 250 sheets). Note the “print side” notice printed on the label.
If you do not an- equipment is connected to it. Read through the swer within 35 seconds, your Konica FAX 9820 mode descriptions below, then follow the instructions to switches back to fax mode to allow the calling change to the mode that best fits your needs.
Konica automatically resends them to the forwarding FAX 9820 or the name of your company or office number you have programmed into the machine. and the machine’s number. It is printed at the top See page 25 for details on how to set the of every fax you send.
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HOME To program your Fax ID: To Do This Enter numbers Numeric keypad (press once) Press the Select Function key. Enter spaces 14/Space One Touch key Press the 9/User Program One Touch key. The Enter hyphens Hyphen key display shows 1:FUNC. PROGRAMMING. Enter alphabet characters Locate the character you want on the numeric keypad.
You must Your Konica FAX 9820 comes with two languages in- program a forwarding number before you can set stalled—English and Spanish, French or Portuguese, de- the 9820 to Fax Forwarding mode.
PBX. 9 Press the 14/Space One Touch key repeatedly until the display changes. If you are connecting your Konica FAX 9820 to a 10 Press the Yes 3 key. PBX, follow the instructions below. It can then detect the access digit at the beginning of phone numbers 11 Press the Select Function key to finish.
HOME Copying Neatly stack your documents, then inser t them face down into the document feeder. Readjust the You can use your Koica fax as a stand-alone copier document guides for a snug fit. Your machine will to make up to 99 copies of a document at one time. grip the documents, and pull the bottom page into The default resolution for copies is FINE;...
Pull the manual paper feeder down until it is horizon- tal. Your Konica FAX 9820's manual paper feeder allows you to make copies on a different type of paper than what you normally keep in the paper tray. To make copies using the manual paper feeder, follow the instructions below.
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HOME Insert a sheet of paper face up. Adjust the guides again to ensure that the paper is straight. Press the Copy key (see the instructions above). If you are making more than one copy, or copying a multipage document, insert additional sheets when the previous sheet is all the way through the machine.
LOCATION PROGRAMMING the One Touch keys and the Auto Dial numbers ENTER (SRCH, OT, A/D, #). available in your Konica FAX 9820. It also explains Press a One Touch key to program. how to organize the programmed numbers into Note: To program or use One Touch keys 16-30 on groups for easier faxing to multiple locations.
HOME Press the Start key. The display shows To Do This NO=<OR LOCATION> for about three seconds. Enter numbers Numeric keypad (press once) Enter the optional alternate fax number, if desired. Enter spaces 14/Space One Touch key Refer to the instructions following Step 5. Enter hyphens (-) Hyphen key Enter pauses (i.e., to wait for...
HOME Press the Yes 3 key. ing purposes. These are situations where the The display shows FUNCTION NO. [ ]. chain dialing feature is helpful. Using the numeric keypad, enter 23. To create a chain dial number, program up to the first The display shows 23:ONE TOUCH PARAM 31 digits of the number into a One Touch key or Auto YES [OT] NO[...
Model Auto Dial Numbers Available character. character you want appears. The following Konica FAX 9820 01–99 characters are available: ! # & ‘ ( ) * + , - . / : ; The display briefly shows NO=<FAX NO.>, = ? · ä ß ñ ö ü Æ Å Ø æ å ø.
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Press Auto Dial. Enter the 2-digit Auto location Dial number. Press Yes 3 to add it to the group. The Konica FAX 9820 can have up to 129 loca- Press the One Touch key. Press No 4 tions per group.
(or light) Dealer. paper work best. Send only documents that are rectangular. Your Konica FAX 9820 can scan paper with a ba- Never use documents that have wet or sticky sis weight between 13 pounds (50 g/m ) and 28 surfaces, wrinkles, staples, or paper clips.
HOME When loading multiple-page documents, do not load Stack your documents neatly, then inser t them paper thinner than 0.003" (0.08 mm) or thicker than face down into the document feeder. Readjust the 0.005" (0.13 mm). For single-page documents, do document guides for a snug fit.
A One Touch key Press the One Touch key. (On the Konica message. XX.X indicates the transmission FAX 9820, lift the main One Touch key pad to speed in bits per second. reach One Touch keys 16–30.) RESULT = OK The fax was sent successfully.
HOME When selecting locations, press the Search key. You can redial a number manually at any time by The display will show ENTER 1'ST CHAR. pressing the Redial key. Repeatedly press the Search key to look through Note: If a power loss occurs, the redial information is the entire list of locations in alphabetical order, or lost—see “Power Failures and Memory,”...
Or press Search to cycle through the available unprogrammed keys/numbers, then press If your Konica FAX 9820 is set to the manual receive [TEL] Yes 3 to program to the number you want. Press mode, it treats all incoming calls as voice conver- No 4 to stop the process.
The Konica FAX 9820 displays PROGRAMMING for a few seconds, then the stored faxes print. When your Konica FAX 9820 runs out of paper, The closed network option lets you set your machine incoming faxes are stored in the machine’s to only transmit faxes to or receive faxes from loca- memory.
Either the person send- ing or receiving the fax can initiate a voice request. If power to your Konica FAX 9820 is interrupted, the If you are sending a fax, you can answer a voice re- problems listed below will occur.
You cannot use it with memory, delayed, relay, or broadcast faxing. You cannot use the voice request function when your are operating the Konica FAX 9820 at transmission speeds greater than 14,400 bits per second. During a fax communication, press the Hook V Request key.
Using the numeric keypad, enter the time you wish delayed fax is waiting to be sent? the transmission to begin, in 24-hour format—8:00 Note: The Konica FAX 9820 sends from memory by is 08:00; 8:00 is 20:00. default. To change the default setting, see “Mem./ Press the Yes 3 key.
20:00. A One Touch key Press the One Touch key. (On the Press the Yes 3 key. The display shows BROAD- Konica FAX 9820, lift the main One Touch keypad to access One Touch keys CAST/MEMORY TX . 16–30.)
Step 9. To remove a location, select the location in the same way, but press the The Konica FAX 9820 can send a fax to as many key to delete it from your transmission. as 139 locations.
(in its memory) and will not print it until a password is entered. This is an ex- Repeat Steps 4 and 5 as often as necessary to clusive Konica feature; you cannot use it with another continue selecting locations. manufacturer’s fax machines.
The Konica FAX 9820 can have 16 confidential 10 Press the Yes 3 key to confirm your entry. mailboxes. 11 Konica Fax then asks you to enter another mailbox Press the Select Function key. number. To continue programming mailboxes, go back to step 5.
13 Press the Yes 3 key to accept the new password. Model Mailbox Numbers 14 Your fax machine will ask you to enter another Konica FAX 9820 01–16; enter as 2 digits mailbox number. To continue programming mail- The display asks you to confirm the box number.
Using the numeric keypad, enter the number of the mail box you want to print from. The display shows Your Konica FAX 9820 can act as the relay initiating PRG. PASSWORD [ ]. station, which starts the relay broadcast by sending Note: If no message is stored in that mail box, the display the original documents.
RELAY PASSWORD ENTER [ - Using the numeric keypad, enter the 4-digit relay The relay key station is the Konica fax-capable unit which password. receives the original fax message and then automati- cally relays or broadcasts the message to other remote b.) If you have already used this feature, the display...
Dial as you would on a normal telephone. the numeric keypad Press the Select Function key. Press the Start key. Your Konica FAX 9820 begins to Press the 5/Polling One Touch Key. The display connect to the relay key station and transmit the fax shows BULLETIN POLL.
01–16; enter as 2 digits the numeric keypad The display asks you to confirm the box number. Press the Start key. Your Konica FAX begins polling Press the Yes if the number is correct. the remote fax machine. The display shows PERSONAL BOX [CLOSE]. Press the No key until POLL appears in the brackets.
This feature increases your productivity and reduces the time you spend waiting for operations to finish. 11 The Konica FAX 9820 then asks you to enter another mailbox number. To continue programming mailboxes, Once you have loaded a document and the display go back to step 5.
HOME While your machine is making copies, you can: Continue to receive faxes while copies are printing, if your machine is set to receive faxes into memory.
Customizing Konica FAX 9820 Press the Yes 3 key. The report prints. Many of your Konica FAX 9820’s features and functions have settings which can be changed to customize its operation. The user functions control User function settings allow you to customize the a broad range of features, such as when certain general operation of your machine.
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05 SENDER ID: This function controls the ceive faxes from outside your network, select RX. printing of your Konica Fax’s Sender ID on the Available settings are OFF (default), T/R, and RX. faxes you send. See page 23 for details. When...
The available settings are 1 RING (default), 5 SECONDS, 10 SECONDS, 15 SECONDS, or 20 SECONDS. To set up your machine to recognize another ring Note: At the default 1-ring setting, your Konica Fax pattern: answers calls immediately, and you will not hear any ring.
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Using the OTHER setting: When using the Konica 6 Press the Yes 3 key. The display changes FAX 9820 as a PC printer, you can load A5 and SETUP FAX RING B5 size paper into the paper tray. However, re- CALL FAX NUMBER NOW.
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HOME to specify the size of the paper you are using in use an attached phone to tell your machine to switch the optional second paper tray, and only appears from telephone to fax mode so it can receive an in- if that option is installed.
HOME 20 ECM FUNCTION: The error correction mode function may help your machine improve commu- Press the Select Function key. nication in areas where telephone line conditions are marginal. See the Troubleshooting section of Press the 9/User Program One Touch key. this User's Guide for other suggestions if you have The display shows 1:FUNC.
BUSY TONE DETECT: This function allows your automatically pauses for an outside line before dialing Konica Fax to detect a busy tone when sending a the rest of the number. See “Connecting to a PBX,” fax. Available settings are ON and OFF. Default: page 26, for instructions on changing this setting.
NO TONER MEM.RX: When this function is on, your machine automatically receives messages in memory In many cases, service function settings greatly when it is low on toner. change the way your machine operates. To change any of these settings, contact your Authorized Konica Dealer.
Service codes. Be sure to report these diagnostic codes if you contact your Authorized Service Dealer about communication problems. Your Konica FAX 9820 provides a variety of useful reports which help you understand its current settings, programming If the fax was transmitted from memory (not and operations.
HOME codes if you contact your Authorized Konica Dealer about communication problems. Each time you program a multiple-location trans- mission (broadcast), your machine gives you the option of printing this report to confirm your entries. Information in this report includes: The four reports described in this section—Activity...
Touch key (PRM. ECHO). Service codes. Be sure to report these diagnostic A listing of all of the One Touch keys and Auto codes if you contact your Authorized Konica Dial codes included in each group. Dealer about communication problems.
HOME Current dial parameter settings. Certain information stored in your machine is lost Result codes indicate the results of communications. if power is interrupted under these circumstances: Code Description If there is no optional memory expansion board BUSY The other machine’s line was busy or there was no answer. installed.
HOME Problem Solving Pull out the jammed document. When a document jams while being faxed or scanned, your machine beeps, the red Alarm indi- cator lights, and DOCUMENT JAM appears in the display. If the jammed document looks as if it is positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way through the feeder.
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HOME Push the buttons on the side of the copy stacker until Notes: you hear a click. Lift the copy stacker up. If you experience paper jams often, the type of paper you are using may be the problem. For best results, select paper developed specifically for photocopying or laser printing.
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HOME Pull out any paper you see jammed inside the Make sure the paper stop in the tray is properly machine. adjusted: not too loose, not too tight. Slide the paper tray all the way back into the machine. Pull out the paper tray. If any paper in the tray is damaged, remove and replace it.
Reach between the two stackers and push back the Note: The first toner cartridge in your new Konica FAX 9820 blue output guide while pulling the paper out. Do not has to fill the drum reservoir and saturate the developing roller force the paper: you could damage the mechanism with toner.
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HOME If your machine displays “TONER LOW” or copy stacker until you hear a click. Lift the copy “REPLACE TONER CART.,” replace the toner stacker. cartridge with a new one soon. If print density is high enough, you can continue to to use the toner cartridge without replacing it until print quality becomes unacceptable.
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HOME With the ridged side facing up and the lever on your right, insert the toner car tridge into the image drum unit. Slide the left end of the cartridge in first, then lower the right end into place. 8 Close the copy stacker and push down until you hear the copy stacker click into place.
The “CHANGE DRUM SOON” message is a warning of paper you use, and the number of pages per job. that the image drum cartridge in your Konica FAX 9820 may be approaching the end of its usable life, Cautions:...
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HOME Push in the cover release buttons on the side of the copy Remove the protective sheet from the new image drum. unit stacker until you hear a click. Lift the copy stacker. Insert the new image drum unit into your machine. To ensure that the image drum is positioned correctly, press down firmly on both of the locations on the image drum marked “PUSH.”...
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HOME Close the copy stacker and push down until you hear Wait until the time, date and answering mode appear on the the copy stacker click into place. Besure that the display. Then press the Select Function key. cover latches on both sides. Press the 7/Counter Display One Touch key.
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HOME DOCUMENT JAM [FAX] NO PAPER [FAX] CONFIRM AND "STOP" A document to be faxed or scanned has jammed in the REPLACE PAPER scanner. Follow “Clearing a Document Jam” procedures The paper tray is out of paper. Add more paper. If there at the beginning of this chapter (page 67).
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REPLACE TONER CART. The print counters count the number of pages your Konica FAX 9820 has printed or scanned in its Toner is running low in the toner cartridge. Replace the lifetime. If you are experiencing a problem, a service cartridge as soon as possible.
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Your machine won’t dial. Check the power cord and wall outlet. Make sure that your telephone line (not your external Your Konica FAX 9820 is a complex machine with telephone or handset) is connected to the LINE outlet on the many features and functions.
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(refer to “Replacing the Toner Cartridge,” page 70). If your machine still does not work properly, remove the The image received on your Konica FAX 9820 was very image drum unit (refer to “Replacing the Image Drum Unit,” page poor.
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You must enter your access digit to reach an outside line before the telephone number for each number that you dial or Konica is firmly committed to the satisfaction of our program into your machine. Also, your machine must be customers.
HOME Specifications Dimensions 13" x 16.5" x 9.6" W x D x H (33cm x 42 cm x 24.5 cm), excluding paper tray Weight 28.7 lb (13 kg) with image drum Power 120 VAC ± 10%, 50/60 Hz ± 2% or 220/240 VAC ±...
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HOME Index Symbols alternate number 11 Answering Machine */Tone key 9 connecting 19 0/Unique key 9 Answering machine 19, 22 1/Delayed TX key 11, 43 Answering mode 22-23 10/Message Print From Memory key 12 setting 22 1'ST PAPER SIZE: 58 Auto Dial key 8, 33, 34 2'ND PAPER SIZE: 58 Auto Dial numbers 32-33, 79...
HOME Copy 8, 27 Copy key 8, 27 Call Back Number 23 Counter Display key 12 Chain dalling 32 Customer Information Center 80 CHANGE DRUM 73, 76 Customer Service Representatives 80 Cleaning page 70 Clock setting 21 Date Closed network 40, 56, 80 setting 21 Codes Delayed TX key 11...
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HOME Documents loading 36 Handset 39 preparing 35 installing 17-19 Drum counter Hook/V. Request key 8, 38 resetting 12, 75 Hyphen key 8 Echo Protection 31 Image Drum Cartridge 6 ECM FUNCTION 59 replacing 73-75 End of Session tone 13 INCOMING RING 59 Error Tones 13 Internet 81...
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HOME No 4 key 9 Language setting 25, 58 NO PAPER 76 LED array 72 NO TONER MEM.RX 62 LED Print Head 6 Number LINE jack 17 alternate 11 Location ID 30, 31, 32, 33 primary 11 Location Program key 12 Numeric keypad: 9 LONG DOC.
HOME PC Fax mode [PC] 23 Redialing 38 PC mode 23 Reduction, automatic 20 PC/FAX SWITCH 59 REFER TO USER GUIDE 74 Phone Directory 65 Relay broadcast report 50 Plus key 10 Relay Broadcasting 49-51 Polling 51, 80 Relay Initiate TX key 12 Polling, bulletin 52 Relayed fax transmission 12 Polling key 12...
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HOME Service Function Settings 62 stopping 38 Signal Tones 13 Transmit Resolution 79 Space key 10 Transmit Resolution/Yes ß 9 Start 10 TSI PRINT 62 Start key 10 TSI/CSI 23 Stop 10 TX MODE DEFAULT 56 Stop key: 10 Type of Original 79 Supplies 82 T/F mode 22 User function settings 55-60...