Hp Support Services - HP VECTRA XW User Manual

5 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services
Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.
HP telephone support for your Vectra computer is available during the
first year of your hardware warranty. This service will also provide
technical assistance with the basic configuration and setup of your
Vectra computer and for the bundled or pre-loaded operating system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
HP does NOT provide support for Vectra computers configured as
network servers. We recommend HP NetServers for your network
server requirements.
NOTE Reloading the software bundled or pre-loaded on your Vectra computer
is not covered by the HP three-year warranty.
For your bundled application, HP recommends that you keep the
master CD-ROM.
Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.
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