Obtaining Parts Warranty Service; Hp Telephone Support Services - HP x4000 Getting Started Manual

Warranty and Regulatory Information
HP Hardware Warranty
The customer must provide: access to the product; adequate working
space and facilities within a reasonable distance of the product; access to
and use of all information and facilities determined necessary by HP to
service the product; and operating supplies and consumables such as the
customer would use during normal operation.
A representative of the customer must be present at all times. The
customer must state if the product is being used in an environment
which poses a potential health hazard to repair personnel; HP or the
servicing dealer may require that the product be maintained by customer
personnel under direct HP or dealer supervision.

Obtaining Parts Warranty Service

When parts warranty service applies, the customer may be required to
run HP-supplied diagnostic programs before a replacement part will be
dispatched. The customer must be prepared to supply proof of purchase.
The customer shall return some defective parts upon HP demand. In
that case, HP will prepay shipping charges for parts returned to the HP
parts service center.

HP Telephone Support Services

HP free telephone support for your workstation is available during the
first year from date of purchase. This service will also provide technical
assistance with the basic configuration and setup of your HP
Workstation and for the bundled or pre-loaded operating system.
HP does NOT provide telephone support for workstations configured as
network servers. We recommend HP NetServers for your network server
requirements.
(Rev. 17/03/98)
54
This manual downloaded from http://www.manualowl.com
Appendix A