Hp Total Care; When Should I Contact Hp Total Care Support And Services - HP Pavilion a1000 - Desktop PC Support Manual

Microsoft Network
1-800-386-5550 — http://www.support.msn.com
Symantec — Norton AV
http://www.symantec.com
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Warranty and License Information

HP Total Care

HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options around the clock to better handle your needs. Go to
your PC's Help & Support Center for the fastest resolutions.
For more information on your support and services options,
visit: http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When should I contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your PC did not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the HP Customer Care Web support
site or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
Support agents are available 24 hours a day in English,
Spanish (U.S. only) and French (CA only) via:
1-800-474-6836 (1-800-HP invent) or
1-905-206-4663 (local to Mississauga) to provide
expert assistance.
NOTE: Support options, availability and hours vary by
product, country/region, and language and are subject
to change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
Quicken Basic (Intuit)
1-900-555-4688 — http://www.intuit.com
Sonic (only CD-RW and DVD+RW/+R models)
http://www.sonic.com
Yahoo! — User Support
http://www.yahoo.com
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your
PC can be repaired only by a service technician. If this is
the case, we can schedule an onsite visit for an authorized
service technician to come fix your PC.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to
an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you'll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your PC. For a select number of ASPs, same
day repair service is available for your convenience. Visit
http://www.hp.com/support to find the nearest
authorized support provider in your area.
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