HP Photosmart Essential
http://www.hp.com/go/pse
MSN
1-800-386-5550
http://support.msn.com
NetZero
1-800-638-9376 (1-800-NETZERO)
http://netzero.net
Symantec — Norton Internet Security
http://www.symantec.com/techsupp
Intuit — Quicken Basic
1-900-555-4688
http://www.intuit.com
HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options available 24/7 to better handle your needs. Go to
your computer's Help and Support Center for fast
resolutions. For more information about service and support
options, both in- and out-of-warranty, visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
16
When Should I Contact HP Total
Care Support and Services?
•
The Help and Support Center or other support tools on
your computer do not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the HP Technical Support Web site
or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP-trained technicians are available 24/7 in English,
Spanish (U.S. only), and French (Canada only) via
telephone to provide expert assistance.
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
HP Total Care Out-of-Warranty
Support Options
Even after your warranty has ended, HP can still provide
you with service and support options.
•
Visa and MasterCard holders in the United States or
callers from Canada, call:
HP: 1-800-474-6836 (800-HP-invent)
Compaq: 1-800-652-6672 (800-OK-Compaq)
•
1-time technical support,
$40* USD (Can $39.99*) per call.
•
1-year unlimited technical support,
$75* USD (Can $69.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.