Centreware Internet Services; Troubleshooting - Xerox C75 System Administration Manual

Problem Solving

CentreWare Internet Services

This section describes how to troubleshoot CentreWare.

Troubleshooting

This section describes the causes and recommended remedies for errors that may occur
while using CentreWare Internet Services.
Symptom
CentreWare Internet Connect-
ing with Services is impossible.
The "Please wait" message is
displayed throughout.
The Refresh button is not work-
ing.
Selecting the menu on the left
frame does not update the right
frame contents.
The screen display is distorted.
The latest information is not
displayed.
The Apply New Settings button
does not reflect the new set-
tings.
23-4
Remedy
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Service activated?
Print out the Printer Settings List to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be pos-
sible. Set the browser not to "Use proxy server" or set that
particular address not to use a proxy server.
Wait for a while as instructed.
If the status does not change, click the Refresh button.
If this does not have any effect, confirm the machine is working
properly.
Are you using a specified browser?
Refer to to confirm if your browser is supported.
Change the window size for the browser.
Click the Refresh button.
Are all entered values correct?
If a value outside of the permitted range is entered, the update
will automatically be made within the range.
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System Administration Guide