Troubleshooting; When You Cannot Communicate With The Printer - Xerox C75 System Administration Manual

Problem Solving
Cause: Using a black ground during the scanning process
Remedy: Ensure that blank, WHITE sheets are placed on the CMYK or RGB test prints
before scanning them.
SMB
This section describes the troubleshooting, notes and restrictions when using SMB.

Troubleshooting

The possible causes, check points, and remedies for problems when using SMB are as
follows:

When you cannot communicate with the printer

Cause
The computer and the ma-
chine are using different
protocols.
23-2
Check point
From Windows Start, Search and
while searching for other computers,
Windows cannot find Network Com-
puter or the copier/printer.
Remedy
Configure the machine and
each computer to use the
same SMB operational pro-
tocol.
Xerox Color C75 Press
®
System Administration Guide