NetComm 3G38WV-TS User Manual
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NetComm 3G38WV-TS User Manual

NetComm 3G38WV-TS User Manual

Smart hub 4g
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NetComm Smart Hub 4G

USER GUIDE

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  • Page 1: User Guide

    NetComm Smart Hub 4G USER GUIDE...
  • Page 2 Copyright Copyright©2011 NetComm Limited. All rights reserved. The information contained herein is proprietary to NetComm Limited. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Limited.

  • Page 3: Table Of Contents

    Management Console ....................................18 Advanced Features ...................................... 22 Additional Product Information ..............................50 Using the NetComm Smart Hub 4G to make and receive telephone calls ...................... 50 Technical Data ..................................... 53 Electrical Specifications ....................................53 Environmental Specifications / Tolerances ..............................53 FAQ ......................................

  • Page 4: Overview

    3G38WV-TS Overview Introduction This manual provides information related to the installation, operation, and utilisation of the NetComm Smart Hub 4G. Target Users The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts. Prerequisites Before continuing with the installation of your router, please confirm that you comply with the minimum system requirements below.

  • Page 5: Product Introduction

    WPA and WPA2 data encryption, SPI (Stateful Packet Inspection) Firewall and VPN pass through. Note about your SIM Your NetComm Smart Hub 4G will lock itself to a SIM card once it has been inserted. Once your NetComm Smart Hub 4G has been locked to a particular SIM card, two things will happen: You won’t be able to use the SIM card in any other device (including other NetComm Smart Hub 4Gs).

  • Page 6: Physical Dimensions And Indicators

    LED Indicators The NetComm Smart Hub 4G has been designed to be placed on a desktop. All of the cables exit from the rear for better organization. The display is visible on the front of the Smart Hub to provide you with information about network activity and the device status.

  • Page 7: Physical Dimensions

    (Refer to the included wireless security card) Table 7 – Wi-Fi Default Settings For security purposes, each NetComm Smart Hub 4G comes with a unique SSID that varies by a 2 digit number at the end. e.g. SSID: “TELUS_Smart_Hub_XX” NETCOMM SMART HUB 4G WEB INTERFACE ACCESS...

  • Page 8: Safety And Product Care

    Disconnect the power line from the device before servicing. Transport and Handling When transporting the NetComm Smart Hub 4G, it is recommended to return the product in the original packaging. This ensures the product will not be damaged. In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent damage during courier transport.

  • Page 9: Installation And Configuration Of The Netcomm Smart Hub 4G

    If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the computer to a position between three to five meters from the NetComm Smart Hub 4G in order to see if distance is the problem.

  • Page 10: Hardware Installation

    Insert your SIM card (until you hear a click) into the SIM slot. Please note: SIM cards are assigned specific rate plans for the NetComm Smart Hub 4G. Once activated in your NetComm Smart Hub 4G, these plans and SIM card will not work in other TELUS devices.

  • Page 11: First Time Simple Configuration Wizard

    First Time Simple Configuration Wizard When you log in to your NetComm Smart Hub 4G for the first time, you will be presented with the NetComm Smart Hub 4G “Set-up Wizard” as shown in the screenshot below. This wizard can be skipped by clicking on the link shown on the screenshot below. You can re-run the Setup Wizard again anytime after first use by selecting the “Startup Wizard”...
  • Page 12 SSID for added security. SSID Broadcast: Select the ‘Disable’ option to hide the SSID of your NetComm Smart Hub 4G. If the SSID Broadcast option is disabled, other people will not be able scan and detect your NetComm Smart Hub 4G’s SSID.
  • Page 13 Figure 8 - Startup Wizard - AssureNet Service Warning Figure 9 - Startup Wizard - AssureNet Service Settings - Location Select your location from the “Where are you located?” drop down menu and click “Next” to continue. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 14 Figure 10: Startup Wizard - Assurenet Service Settings - Notification Settings Enter a name to identify the NetComm Smart Hub 4G (This name is used in the Email or SMS message) and then enter the applicable email address(es) or Mobile Telephone number(s). Click “Next” to continue.
  • Page 15 It also recommends the router set DHCP to On. Check that you receive an SMS message and/or notification email once the failover function has changed WAN services. Figure 14: Startup Wizard - Assurenet Service Settings - Important Information Press the Next button to continue. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 16 Review your settings then click “Finish” to save configuration. Click “Back” if you want to make changes. After the Finish button has been clicked, the NetComm Smart Hub 4G will save your configuration and reboot. Please wait as this process takes about 2 minutes. You will be guided back to the management console once the process is complete.

  • Page 17: Management Console Login Procedure

    After first time setup, the management console will be password protected to prevent unauthorized access to the configuration settings of your NetComm Smart Hub 4G. To log in to the management console and view the status and make changes to your NetComm Smart Hub 4G, please follow the steps below: Open your web browser (e.g.

  • Page 18: Management Console

    Current Internet Route MBB means the NetComm Smart Hub 4G is currently connected via an MBB service. WAN means the NetComm Smart Hub 4G is currently connected via a wire line WAN service. LAN Port Status The current status of the LAN port connection.

  • Page 19: General Settings

    Management console. The current time zone can also be changed on this page. If you make any changes to the settings, click “Save and apply changes” to save and make these settings changes active. NetComm Smart Hub 4G User Guide YML38...
  • Page 20 In the event the primary fixed line WAN connection is unavailable, if the MBB Operation mode is set to “Automatic MBB Backup” the NetComm Smart Hub 4G will automatically swap to your configured Telus connection. If you make any changes to the settings, click “Save and apply changes” to save and make these new settings active.
  • Page 21 “Save and apply changes” to make these changes active. OPTION DEFINITION Changing this option to Off will turn off the Wi-Fi feature on the NetComm Smart Hub 4G and you will not be Wireless (Wi-Fi) ON/ OFF: able to connect to your NetComm Smart Hib 4G wirelessly.

  • Page 22: Advanced Features

    You can utilise the Usage Monitor to keep track the amount of data sent and received or call allowances. Rebooting or resetting your NetComm Smart Hub 4G will not clear these statistics; you will need to click the “Reset Usage” link as shown above.

  • Page 23: Internet Settings

    Does not connect to the Internet The Automatic MBB Backup feature of the NetComm Smart Hub 4G is designed to provide a backup MBB Internet connection when you use the WAN connection as your primary connection type. When the primary connection fails, the Internet connection will automatically switch to your Telus 4G WAN connection.
  • Page 24 A list of the detected MBB service carriers in your area will be displayed. Select the your Telus MBB service from the list shown and click “Apply”. The default setting of “Automatic” should be appropriate for the majority of users and locations. Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 25 Table 13 - Advanced View - WAN Settings - Static IP Please refer to the WAN Failover Backup section on page 29 for information on configuring the WAN failover feature and enabling the Failover notification function. Click ‘Apply’ to save the settings. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 26 Table 14 - Advanced View - WAN Settings - DHCP Please refer to the WAN Failover Backup section on page 29 for information on configuring the WAN failover feature and enabling the Failover notification function. Click ‘Apply’ to save the settings. Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 27 Table 15 - Advanced View - WAN Settings - PPPoE Please refer to the WAN Failover Backup section on page 29 for information on configuring the WAN failover feature and enabling the Failover notification function. Click ‘Apply’ to save the settings. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 28 3G38WV-TS PPTP This connection type enables the NetComm Smart Hub 4G to connect to a VPN server via a bridged WAN device. Any device connected to the NetComm Smart Hub 4G can then access the VPN based resources available. Figure 31 - Advanced View - WAN - PPTP Settings...
  • Page 29 To use this feature, you will need both an Ethernet WAN connection (from an xDSL modem/ISDN/Satellite etc.) and a MBB WAN connection. To set up WAN failover on your NetComm Smart Hub 4G, first set the “Automatic MBB Backup” option to “Enable”, and complete the fields that are required for the MBB service you intend to use.
  • Page 30 Enter the username of the SMTP mail server (if required). Password Enter the password of the SMTP mail server (if required). Confirm Password Retype the password of the SMTP mail server (if required). Table 18 - Advanced View - WAN Failover Notification Settings Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 31 The LAN functionality of the NetComm Smart Hub 4G can be configured from this page. Using this page, an administrator can change the LAN Subnet, gateway IP address, DHCP settings, Static DHCP Lease settings, and many others. Figure 34 - Advanced View - LAN Settings...
  • Page 32 Advanced Routing – Dynamic Dynamic Routing uses the RIP protocol to allow the NetComm Smart Hub 4G to adapt to changes in the network. RIP enables the device to determine the best route for each packet based on the “hop count” or number of hops between Source and Destination.
  • Page 33 IP address and the expiry period is shown for all computers who have automatically obtained addresses from the NetComm Smart Hub 4G. Please note that this list is stored in the device’s volatile memory, and is therefore cleared if the device is reset or if any changes are applied to configuration.

  • Page 34: Wireless Settings

    Radio On/Off: Wi-Fi is turned on by default. Changing this option to OFF will turn OFF the wireless functionality on the NetComm Smart Hub 4G and you will not be able to connect to your NetComm Smart Hub 4G wirelessly.
  • Page 35 Advanced This page allows you to modify the advanced wireless settings for your NetComm Smart Hub 4G. These settings should not be changed unless you are aware of what effect they will have. Figure 38 - Advanced View - Advanced Wi-Fi Settings...
  • Page 36 3G38WV-TS Security This page allows you to configure the wireless security for your NetComm Smart Hub 4G. Setting up sufficient wireless security can prevent unauthorized access to your wireless network. Figure 39 - Advanced View - Wi-Fi Security Settings OPTION...
  • Page 37 WEP (Wireless Encryption Protocol) helps prevent against unwanted wireless users accessing your NetComm Smart Hub 4G. It offers a lower level of security in comparison to WPA-PSK and WPA2-PSK. Enter the Security Key you would like to use in the WEP Key 1 field.
  • Page 38 Figure 42 - Advanced View - Wi-Fi Security Settings - WPA-PSK/WPA2-PSK Your NetComm Smart Hub 4G uses WPA2-PSK by default. Check your Wireless Security Card or the device label on the bottom of the NetComm Smart Hub 4G for your default SSID and Security key to begin connecting your wireless devices.
  • Page 39 A specific button needs to be pressed on the wireless client or in the wireless client utility to start WPS mode. Then WPS via Push Button switch the NetComm Smart Hub 4G to WPS mode either by pushing the WPS button on the wireless router, or by clicking the ‘Apply’ button in the web configuration interface.
  • Page 40 3G38WV-TS Station List The Station List shows the wireless clients currently associated with your NetComm Smart Hub 4G. Figure 46 - Advanced View - Wi-Fi Station List Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 41 Select either to accept or drop the packet that matches the rule . Comment: Add a comment to identify the rule (optional). Table 25 - Advanced View - Port Filtering Settings Click ‘Apply’ to save the settings. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 42 Select the protocol type (TCP, UDP or both) for the port forwarding rule to transmit data packets with. If you Protocol: are unsure use the default “TCP&UDP” setting. Comment: Add a comment to identify the rule (optional). Table 26 - Advanced View - Port Forwarding Settings Click “Apply” to save the settings. Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 43 Click ‘Apply’ to save the above configurations. System Security This page allows you to improve the security of your NetComm Smart Hub 4G through the SPI (Stateful Packet Inspection) firewall and remote access settings. Figure 50 - Advanced View - System Security Settings...
  • Page 44 Access to certain websites can be blocked by entering a keyword. Rules can be deleted at any time via this Host Filter: page. Table 29 - Advanced View - Content Filtering Settings Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 45 This router will support DynDNS, FreeDNS, as well as providing the option to enter a custom DDNS service provider of your choice. Enter the account details provided by your Dynamic DNS service provider. Table 30 - Advanced View - Management Settings Click ‘Apply’ to save the settings. NetComm Smart Hub 4G User Guide YML38 www.netcommlimited.com...
  • Page 46 The NetComm Smart Hub 4G can be configured to automatically reboot on a periodic interval specified in minutes. While this is not necessary, it does ensure that in the case of remote installations it will reboot the NetComm Smart Hub 4G if some anomaly occurs.
  • Page 47 Figure 55 - Advanced View - Settings Manager Settings OPTION DEFINITION Select to save a copy of the current configuration of the NetComm Smart Hub 4G router. You can also encrypt the export settings Export Settings file by selecting the ‘Encryption’ option and then entering a password.
  • Page 48 3G38WV-TS Statistics This page allows you to view the LAN, WAN and wireless statistics of your NetComm Smart Hub 4G. Figure 56 - Advanced View - System Statistics Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...
  • Page 49 System Log All important system events are logged and displayed on this page. You can use this page to check the log of your NetComm Smart Hub 4G for troubleshooting and diagnostic purposes. Using the remote system log settings a copy of the logs can be sent to a system log server and viewed remotely using system log software such as syslog server which is available at http://www.kiwisyslog.com/...

  • Page 50: Additional Product Information

    A working analogue telephone is connected into either the Line 1 or Line 2 port. You hear the dial tone and the Line LED on the front of your NetComm Smart Hub 4G should light up after lifting the handset.
  • Page 51 Call feature codes Quick Reference Table The NetComm Smart Hub 4G supports a number of call feature codes for supplementary services. FEATURE ACTIVATION DEACTIVATION STATUS #31# *31# Caller ID (to block an individual call) (to unblock an individual call) Call Waiting...
  • Page 52 Check to make sure you are using the correct cable (Cat-3 UTP Telephone Cable with RJ-11 plugs). Check to make sure the line light on the front panel of the NetComm Smart Hub 4G turns solid blue if you lift the handset.

  • Page 53: Technical Data

    Table 34 - Technical Specifications for the NetComm Smart Hub 4G Electrical Specifications The NetComm Smart Hub 4G should be powered only using the 12VDC/1.5A power supply which is included with the device. Environmental Specifications / Tolerances The NetComm Smart Hub 4G is able to operate at temperatures from 0˚C ~ 50˚C (ambient).

  • Page 54: Faq

    Does the NetComm Smart Hub 4G require any configuration out of the box? No, the NetComm Smart Hub 4G is plug and play device. Plug the device into an electrical outlet and once the status indicator lights are on, plug in your analogue phone and LAN cable for voice and data connectivity. For Wi-Fi connectivity the SSID (Service Set Identifier) and network key (password) are located on the bottom of the device.
  • Page 55 Can I use the NetComm Smart Hub 4G SIM card in other TELUS devices? No, the NetComm Smart Hub 4G SIM card is locked to the NetComm Smart Hub 4G and will not work or provide voice or data service in other TELUS devices.

  • Page 56: Appendix A: Tables

    Table 30 - Advanced View - Settings Manager Settings ......................47 Table 31 - Additional Product Information - Call Feature Codes Quick Reference ..............51 Table 32 - Technical Specifications for the NetComm Smart Hub 4G ..................53 Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...

  • Page 57: Legal & Regulatory Information

    NetComm’s (or its licensors’) intellectual property rights to you. You are permitted to use this Manual for the sole purpose of using the NetComm product to which it relates. Otherwise no part of this Manual may be reproduced, stored in a retrieval system or transmitted in any form, by any means, be it electronic, mechanical, recording or otherwise, without the prior written permission of NetComm.

  • Page 58: Contact

    3G38WV-TS Contact Address: NETCOMM WIRELESS LIMITED Head Office PO Box 1200, Lane Cove NSW 2066 Australia P: +61(0)2 9424 2070 F: +61(0)2 9424 2010 sales@netcomm.com.au www.netcommlimited.com Telus 3G38WV-TS User Guide YML38 www.netcommlimited.com...

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