Installation And Configuration Of The Netcomm Smart Hub 4G; Placement Of Your Smart Hub; Avoid Obstacles And Interference; Cordless Phones - NetComm 3G38WV-TS User Manual

Installation and Configuration of
the NetComm Smart Hub 4G

Placement of your Smart Hub

Just like your mobile phone, the NetComm Smart Hub 4G's location will affect its signal strength to the TELUS Mobile Base Station
(Cell Tower). The data speed achievable from the NetComm Smart Hub 4G is relative to this signal strength, which is affected by
many environmental factors. Please keep in mind that the NetComm Smart Hub 4G will need adequate signal strength in order to
provide Internet connectivity whilst choosing a location to place your NetComm Smart Hub 4G.
Similarly, the wireless connection between your NetComm Smart Hub 4G and your Wi-Fi devices will be stronger the closer your
connected devices are to your NetComm Smart Hub 4G. Your wireless connection and performance will degrade as the distance
between your NetComm Smart Hub 4G and connected devices increases. This may or may not be directly noticeable, and is
greatly affected by the individual installation environment.
If you have concerns about your network's performance that might be related to range or obstruction factors, try moving the
computer to a position between three to five meters from the NetComm Smart Hub 4G in order to see if distance is the problem.
Please note: While some of the items listed below can affect network performance, they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this
checklist may help. Please ensure that your NetComm Smart Hub's 4G external antenna is positioned vertically (toward the
ceiling).
If you experience difficulties connecting wirelessly between your Wi-Fi Devices and your NetComm Smart Hub, please try the
following steps:
In multi-storey homes, place the NetComm Smart Hub 4G on a floor that is as close to the centre of the home as

possible. This may mean placing the NetComm Smart Hub 4G on an upper floor.
Try not to place the NetComm Smart Hub near a cordless telephone that operates at the same radio frequency as the

NetComm Smart Hub 4G (2.4GHz).

Avoid obstacles and interference

Avoid placing your NetComm Smart Hub 4G near devices that may emit radio "noise," such as microwave ovens. Dense objects
that can inhibit wireless communication include:
 Refrigerators
 Washers and/or dryers
 Metal cabinets
Large aquariums

Metallic-based, UV-tinted windows

 If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking
the signal's path (between your devices and the NetComm Smart Hub 4G).

Cordless Phones

If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:
Try moving cordless phones away from your NetComm Smart Hub 4G and your wireless-enabled computers.

Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer's

information). If this fixes the problem, your phone may be interfering with the NetComm Smart Hub 4G.
 If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless
network. For example, change the phone to channel 1 and move your NetComm Smart Hub 4G to channel 11. See
your phone's user manual for detailed instructions.
 If necessary, consider switching to a 900MHz or 5GHz cordless phone.

Choose the "Quietest" Channel for your Wireless Network

In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter's user manual), and switch your
Router and computers to a channel as far away from other networks as possible.
NetComm Smart Hub 4G User Guide
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YML38
www.netcommlimited.com