HP c-Class Overview page 32

QuickSpecs
Related Options
Service and Support Service and Support Service and Support Service and Support
Offerings for c7000 Offerings for c7000 Offerings for c7000 Offerings for c7000
Enclosure Enclosure Enclosure Enclosure
(HP Care Pack Services)
Hardware Installation, Electronic
NOTE: For more information, customer/resellers can contact: NOTE: NOTE: NOTE:
http://www.hp.com/hps/carepack/services/
NOTE: NOTE: NOTE: NOTE: HP Care Pack services for the c7000 Enclosure cover the enclosure, power
supplies and fans. HP qualified rack options are covered by these services when
installed within the same rack. HP supported c-Class enclosure devices including pass
thru, Ethernet interconnect and virtual connect modules are also covered by the
c7000 enclosure Care Pack services.
NOTE: SAN/Fabric switches for the HP c-Class BladeSystem are not covered under NOTE: NOTE: NOTE:
the c7000 enclosure Care Packs, SAN/Fabric switches carry separate Care Packs.
SAN/Fabric Switch Care Pack service level support should always be uplifted to match
existing storage or server service level.
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic
NOTE: NOTE: NOTE: NOTE: Uplifts the Ethernet devices to the same level of service as the c-class
enclosure
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Insight Control Linux Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Insight Control Environment for
BladeSystem SW Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr
response time including. HP holidays, Electronic
Onsite HW support 24x7, 4hr response and Insight Control Data Center Edition SW
Updates, SW Tech support offsite, onsite at HP's discretion, 24x7 2hr response time
including. HP holidays, Electronic
Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services Installation & Start-up Services
HP BladeSystem c7000 Infrastructure Installation and Startup Service for Blade
Hardware and Insight Control Software, Electronic
HP BladeSystem C7000 Enhanced Network Installation and Startup Service, Electronic
ProLiant BL c-Class Enclosure and Blade Hardware Installation, Electronic
ProLiant BL c-Class Blade Server Hardware Installation, Electronic
NOTE: For more information, customer/resellers can contact: NOTE: NOTE: NOTE:
http://www.hp.com/services/bladesystemservices
Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service Hardware Services On-site Service
Next Business Day On-site Service, 5-Day x 9-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic
DA - 12517 Worldwide — Version 19 — September 15, 2008
HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure
HA113A1#5D2
UE477E
UE478E
UE479E
UE480E
UH321E
UH322E
UH323E
UE602E
UE603E
UE494E
UE493E
UE436E
UE437E
UE438E
UE439E
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