HP c-Class Overview page 13

QuickSpecs
HP BladeSystem c-Class Standard Features
Service and Support Service and Support Service and Support Service and Support This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of HP Authorized Channel Partners. Hardware diagnostic support and repair is available for
three years from date of purchase. Support for software and initial setup is available for 90 days from
date of purchase. Additional support may be covered under the warranty or available for an additional
fee. Enhancements to warranty services are available through HP Care Pack services or customized
service agreements.
HP Care Pack services provide total care and support expertise with committed response designed to
meet your IT and business needs.
The HP Care Pack service for HP ProLiant BL c-Class server blades, cover the server blade and all HP
branded hardware options qualified for the server, purchased at the same time or afterwards, internal to
the server.
HP Care Pack services for the c7000 and c3000 enclosures cover the enclosure, power supplies and
fans. HP qualified rack options are covered by these services when installed within the same rack. HP
supported c-Class enclosure devices including pass thru, Ethernet interconnect and virtual connect
modules are also covered by the c7000 and c3000 enclosure Care Pack services.
NOTE: SAN/Fabric switches for the HP c-Class BladeSystem are not covered under the c7000 enclosure NOTE: NOTE: NOTE:
Care Packs, SAN/Fabric switches carry separate Care Packs. SAN/Fabric Switch Care Pack service level
support should always be uplifted to match existing storage or server service level.
To fully capitalize on your HP BladeSystem servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a HP BladeSystem server
support offer to help you speedily deploy and maximize system uptime.
Recommended Service Recommended Service Recommended Service Recommended Service - Simplify ProLiant solution implementation, maintenance and management.
Support Service Support Service Support Service Support Service - 4-Hour Response Coverage, 3-Year, 24 x 7, Same Business Day
Deployment Service Deployment Service Deployment Service Deployment Service - Installation and Start Up for HP BladeSystem Infrastructure
Enhanced Service - Optimize service level to increase IT performance and availability Enhanced Service Enhanced Service Enhanced Service
Support Service - HP Proactive BladeSystem Service, 1-Year Support Service Support Service Support Service
Deployment Service Deployment Service Deployment Service Deployment Service - Enhanced Network Installation and Start-up for HP BladeSystem Switches
Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem Enhanced Network
Installation and Start-UP as per the Customer Description and/or Data Sheet. To be delivered on a
scheduled basis 8am-5pm, M-F, excluding HP holidays.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/bladesystemservices
http://www.hp.com/go/proliant/carepack
DA - 12517 Worldwide — Version 19 — September 15, 2008
HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure HP BladeSystem c-Class Infrastructure
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