Environmental Considerations; Before Contacting Technical Support - ADIC SCALAR 24 Installation And Operation Manual

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Environmental Considerations

For best performance of your Scalar 24, and to minimize the chance of condensation, please observe the
following guidelines:
Install your Scalar 24 on a level surface. Do not place the Scalar 24 on a carpeted surface.
If you expose cartridges to temperatures outside the operating limits, (refer to Specifications),
stabilize them by leaving the cartridges in the operating temperature for a minimum of two hours
before you use them.
Avoid temperature problems by ensuring that the Scalar 24 front and rear panels are not obstructed
so that the drive has adequate ventilation.
Position the Scalar 24 where the temperature is relatively stable (that is, away from open windows,
fan heaters, and doors).
Avoid leaving cartridges in severe temperature conditions, for example, in a car standing in bright
sunlight.
Avoid transferring data (reading from and writing to cartridges) when the temperature is changing
by more than 10° C (15° F) per hour.

Before Contacting Technical Support

Before calling the ADIC Technical Assistance Center (ATAC), complete the following steps to take full
advantage of your call. For contact information, refer to
Review all documentation carefully. (Experience has demonstrated that most questions are
answered in your documentation.)
Be prepared to explain whether the software or hardware has worked properly at anytime in the
past. Have you changed anything recently?
Pinpoint the exact location of your problem, if possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a one-time occurrence?
Note any error messages displayed on your PC screen or file server. Write down the exact error
message.
If at all possible, call while at your computer, with ADIC 's Scalar 24 installed and turned on.
If running on a network, have all relevant information available (i.e. type, version #, network
hardware, etc.).
Be prepared to provide:
Your name and your company's name
Model number
Serial number of the Scalar 24 (obtained from the operator panel or located inside the unit,
under the right magazine)
Serial number of drive assembly (located on rear panel, above SCSI connectors)
Software version numbers
Device driver information
Host application name and version
Hardware configuration, including firmware versions, date, and number
138
Getting More Information or Help
Troubleshooting and Diagnostics
on page 2.

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