Environmental Considerations; Before Contacting Technical Support - ADIC SCALAR 24 Installation And Operation Manual

Environmental Considerations

For best performance of your Scalar 24, and to minimize the chance of condensation, please observe the
following guidelines:
• Install your Scalar 24 on a level surface. Do not place the Scalar 24 on a carpeted surface.
• If you expose cartridges to temperatures outside the operating limits, (refer to Specifications),
stabilize them by leaving the cartridges in the operating temperature for a minimum of two hours
before you use them.
• Avoid temperature problems by ensuring that the Scalar 24 front and rear panels are not obstructed
so that the drive has adequate ventilation.
• Position the Scalar 24 where the temperature is relatively stable (that is, away from open windows,
fan heaters, and doors).
• Avoid leaving cartridges in severe temperature conditions, for example, in a car standing in bright
sunlight.
• Avoid transferring data (reading from and writing to cartridges) when the temperature is changing
by more than 10° C (15° F) per hour.

Before Contacting Technical Support

Before calling the ADIC Technical Assistance Center (ATAC), complete the following steps to take full
advantage of your call. For contact information, refer to
• Review all documentation carefully. (Experience has demonstrated that most questions are
answered in your documentation.)
• Be prepared to explain whether the software or hardware has worked properly at anytime in the
past. Have you changed anything recently?
• Pinpoint the exact location of your problem, if possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a one-time occurrence?
• Note any error messages displayed on your PC screen or file server. Write down the exact error
message.
• If at all possible, call while at your computer, with ADIC 's Scalar 24 installed and turned on.
• If running on a network, have all relevant information available (i.e. type, version #, network
hardware, etc.).
• Be prepared to provide:
• Your name and your company's name
• Model number
• Serial number of the Scalar 24 (obtained from the operator panel or located inside the unit,
under the right magazine)
• Serial number of drive assembly (located on rear panel, above SCSI connectors)
• Software version numbers
• Device driver information
• Host application name and version
• Hardware configuration, including firmware versions, date, and number
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Getting More Information or Help
Troubleshooting and Diagnostics
on page 2.