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Environmental Considerations
For best performance of your VLS, please observe the following guidelines:
❐
If you expose cassettes to temperatures outside the operating limits – 40-113°F (5-40°C)
– stabilize them by leaving the cassettes in the operating temperature for a minimum of
two hours before you use them.
❐
Avoid temperature problems by ensuring that the rear and bottom of the VLS is not
obstructed, so that the drive has adequate ventilation.
❐
Position the VLS where the temperature is relatively stable (i.e. away from open windows,
fan heaters and doors).
❐
Avoid leaving cassettes in severe temperature conditions, for example, in a car standing in
bright sunlight.
❐
Avoid transferring data (reading from and writing to cassettes) when the
changing by more than 20°F (10°C) per hour.
When You Call ADIC Technical
Assistance Center
Before calling ADIC Technical Assistance Center , follow these steps – which will help you
take full advantage of your call:
❐
Review all documentation carefully. (Experience has demonstrated that most questions
are answered in your documentation.)
❐
Be prepared to explain whether the software or hardware has worked properly at anytime
in the past. Have you changed anything recently?
❐
Pinpoint the exact location of your problem, if possible. Note the steps that led to the
problem. Are you able to duplicate the same problem or is it a one-time occurrence?
❐
Note any error messages displayed on your PC or file server screen. Write down the exact
error message.
❐
If at all possible, call while at your computer, with
on.
❐
If running on a network, have all relevant information available (i.e. type, version #,
network hardware, etc.).
Be prepared to provide:
50
Troubleshooting and Diagnostics
temperature is
ADIC
's system installed and turned
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