Environmental Considerations; When You Call Adic Customer Assistance - ADIC VLS 4mm Installation And Operating Manual

Environmental Considerations

For best performance of your VLS, please observe the following guidelines:
❐ If you expose cassettes to temperatures outside the operating limits – 40-113°F (5-
40°C) – stabilize them by leaving the cassettes in the operating temperature for a
minimum of two hours before you use them.
❐ Avoid temperature problems by ensuring that the VLS's side and rear are not
obstructed so that the drive has adequate ventilation.
❐ Position the VLS where the temperature is relatively stable (i.e., away from open
windows, fan heaters, and doors).
❐ Avoid leaving cassettes in severe temperature conditions, for example, in a car
standing in bright sunlight.
❐ Avoid transferring data (reading from and writing to cassettes) when the
temperature is changing by more than 15°F (10°C) per hour.
When You Call
Before calling
take full advantage of your call:
❐ Review all documentation carefully. (Experience has demonstrated that most
questions are answered in your documentation.)
❐ Be prepared to explain whether the software or hardware has worked properly at
anytime in the past. Have you changed anything recently?
❐ Pinpoint the exact location of your problem, if possible. Note the steps that led to
the problem. Are you able to duplicate the same problem or is it a one-time occur-
rence?
❐ Note any error messages displayed on your PC screen or file server. Write down
the exact error message.
52 Troubleshooting and Diagnostics
DGLF
DGLF
Customer Assistance
DGLF
Customer Assistance, follow these steps – which will help you