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ADIC FastStor 2 User Manual

Quantum faststor 2: user guide
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FastStor 2
User's Guide
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ADVANCED DIGITAL INFORMATION CORPORATION
www.adic.com

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Summary of Contents for ADIC FastStor 2

  • Page 1 FastStor 2 User’s Guide ™ ADVANCED DIGITAL INFORMATION CORPORATION www.adic.com...
  • Page 2 ® Copyright © 2003-2005 ADIC The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without prior written consent of ADIC. ADIC shall not be liable for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance or use of this material whether based on warranty, contract, or other legal theory.

  • Page 3: Table Of Contents

    Configuring the Barcode Reader ............14 FastStor 2 User’s Guide...
  • Page 4 Configuring the Remote Management Unit ..........14 Working with Data Cartridges .
  • Page 5 Media................61 FastStor 2 User’s Guide...
  • Page 6 Contents...

  • Page 7: About This Guide And Your Product

    This guide contains information and instructions necessary for the normal operation and management of the FastStor 2. This guide is intended for anyone interested in learning about or anyone that needs to know how to install, configure, and operate the FastStor 2.

  • Page 8: Other Documents You Might Need

    Other Documents you Might Need The following document is available for this product. It can be found at www.adic.com/manuals: • FastStor 2 User’s Guide (6-00515-xx) Release Notes are also available for this product. The Release Notes describe changes Note to your system or firmware since the last release, provide compatibility information, and discuss any known issues and workarounds.

  • Page 9: Description

    The autoloader contains one drive and 8 fixed storage locations for tape media. There is a single slot door located on the front of the autoloader for inserting and removing tapes. A carousel mechanism is used to move tape within the autoloader, and a robotic picker is used to either move a tape from the carousel to the drive, or from the carousel to the media access door.

  • Page 10: Switches And Indicators

    • Rackmount Ready—The available rackmount kit enables you to rackmount your autoloader in 2U of rack space. • Independent SCSI Buses—The autoloader and the tape drive each include independent Small Computer System Interface (SCSI) controllers. Each supports independent sets of SCSI messages and commands.

  • Page 11: Getting Started

    Open the shipping box and remove the accessories package. Set the accessories package aside for now. Lift the autoloader and padding out of the box and place it on the work surface, top facing up. Do not set the autoloader on its end or side. CAUTION: FastStor 2 User’s Guide Getting Started...

  • Page 12: Installing The Barcode Reader

    Carefully remove the shipping padding from the left and right sides of the autoloader. Then remove the bag from the autoloader. Save the packing materials in case you need to move or ship the NOTE: autoloader in the future. Installing the Barcode Reader To avoid electrostatic discharge damage to the unit, touch the CAUTION: autoloader’s metal case or rear panel before installing the barcode...
  • Page 13 During the Power-On Self Test (POST), all four LEDs are illuminated briefly, followed by just the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the main menu. FastStor 2 User’s Guide Choosing an Installation Location...

  • Page 14: Choosing An Installation Location

    Choosing an Installation Location Choose an installation location that meets the criteria in information about autoloader specifications. If you are installing the autoloader in a rack, follow the instructions in the NOTE: rackmount kit before continuing to Table 1 Location Criteria Requirement Criteria Standalone requirements...

  • Page 15: Preparing The Host System

    Shut down and turn off the selected server. Turn off all attached devices, such as printers and other SCSI devices. Remove the power cables from the server and all attached accessories. Failure to remove the power cables from these devices could CAUTION: result in damage to the autoloader. FastStor 2 User’s Guide IDs). SCSI Host System Adapter...

  • Page 16: Connecting More Than One Autoloader

    Attach one end of the SCSI cable to one of the connectors on the rear panel of the autoloader. Attach the other end of the SCSI cable to the connector on the SCSI host system bus adapter or to the connector on the previous device on the SCSI bus.

  • Page 17: Operating The Autoloader

    An exclamation point (!) indicates that the autoloader has identified a cartridge that is either an invalid type or has had a media-related error. The Media Attention LED indicator is also illuminated in this case. Refer to LED Indicators FastStor 2 User’s Guide Operating the Autoloader on page 12 for more information. LEDs...

  • Page 18: Led Indicators

    “SEQ” appears when the autoloader is in sequential mode. NOTE: “WP” appears when a write-protected cartridge is loaded into the tape drive. LED Indicators The operator panel includes four LED indicators that provide a variety of information as detailed in the following table.

  • Page 19: Understanding The Menu Structure

    During the Power-On Self Test (POST), all four LEDs are illuminated briefly, followed by just the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the main menu. FastStor 2 User’s Guide...

  • Page 20: Configuring The Barcode Reader

    Configuring the Barcode Reader If you have just installed a barcode reader, use the operator panel to configure it. From the main menu, press + or – until Go offline appears. Press ENTER. Press + or – until Configuration appears. Press ENTER. Press + or –...

  • Page 21: Working With Data Cartridges

    When a write-protected cartridge is loaded into the drive, a WP appears on the NOTE: bottom line of the LCD screen next to the inventory information. This message appears until the cartridge is unloaded from the drive. FastStor 2 User’s Guide on page 13. on page 59.

  • Page 22: Importing Cartridges

    Figure 5 Write-Protect Switch on a Super DLTtape II Cartridge Importing Cartridges This option commands the autoloader to import a cartridge into a specific empty slot on the carousel. Performing an import or export of media during a data backup may CAUTION: result in adverse results, which could include backup failure or other errors.

  • Page 23: Exporting Cartridges

    Press + or – until Load Cartridge appears. Press ENTER to select. Press + or – until the desired slot number appears, and press ENTER. The slot number you select indicates the cartridge to be loaded into the tape drive. FastStor 2 User’s Guide...

  • Page 24: Unloading Cartridges

    Only slot numbers that contain cartridges are displayed. NOTE: While cartridges are loading, status messages appear on the operator panel. When the operation is complete, Drive Stopped appears. Repeat for all cartridges you want to load (up to 8 cartridges). Unloading Cartridges This option unloads the cartridge from the tape drive into its original slot.

  • Page 25: Cleaning The Tape Drive

    ENTER when the operator panel prompts you to do so. If the Clean Drive or Media Attention LED indicators illuminate when you NOTE: insert another cartridge immediately after cleaning, then see page FastStor 2 User’s Guide Table 24 on page 61. Step 1 to clean the tape drive.
  • Page 26 If you had to remove a data cartridge to import the cleaning cartridge, import the tape to its original slot. Importing Cartridges on page 16 for more information. Operating the Autoloader...

  • Page 27: Managing The Autoloader

    If you changed the SCSI ID, you may also need to cycle power on the host NOTE: system and reconfigure your backup software before you can use the autoloader. Consult your hardware and software manuals for more information. FastStor 2 User’s Guide Managing the Autoloader Retrieving Information Performing...

  • Page 28: Viewing Or Changing The Autoloader Scsi Id

    Viewing or Changing the Autoloader SCSI ID This feature is not present for the LTO version of the FastStor 2. NOTE: Use the following procedure to view or to modify the autoloader SCSI ID. Press + or – until Go offline appears. Press ENTER.

  • Page 29: Random Mode

    This function is only applicable when you power up the system. Press + or – until Go offline appears. Press ENTER. Press + or – until Configuration appears. Press ENTER to select. FastStor 2 User’s Guide Loading...

  • Page 30: Updating Firmware

    Press + or – until Autoload Mode appears. The second line on the LCD screen indicates the current status, either “On” or “Off.” Press ENTER. The operator panel indicates whether you are about to turn autoload mode on or off. Press ENTER to accept the change to autoload mode, or press CANCEL to exit and not save the changes.

  • Page 31: Using The Serial Port

    System Test appears. Press ENTER to select. Select Cycles appears. Press + or – to select from 270, 540, 1080, or Endless. Press ENTER to begin the test. Messages are posted that report the progress of the tests being run. FastStor 2 User’s Guide...

  • Page 32: Retrieving Information

    Press CANCEL to end the test. Retrieving Information The Information menu provides access to information about the autoloader cycle count, recent events that occurred on the autoloader, and to the firmware level. Viewing Error Logs This option provides access to the autoloader errors and events (see page 47 for a description of error codes).

  • Page 33: Viewing Serial Numbers

    Press + or – until Drive Info appears. Press ENTER to access the available options. Press + or – until Firmware Rev appears. The operator panel displays the revision of the firmware currently installed in the autoloader. FastStor 2 User’s Guide...
  • Page 34 Press CANCEL when done. Managing the Autoloader...

  • Page 35: Using The Remote Management Unit

    Configure event notification • Reset the autoloader • Run autoloader operations • Perform diagnostic tests • Update autoloader and drive firmware In addition to these functions, the RMU interface offers help pages and support information. FastStor 2 User’s Guide Configuring the Remote...

  • Page 36: Logging In

    Logging In The RMU supports three levels of user account: User Class Standard User Account Level Users who need general configuration and Description status information of the autoloader std001 Default Password Best practice is to change the default password immediately after you log in the first time, and periodically thereafter.

  • Page 37: Checking The Quick Status

    The serial number of the unit Temperature The current operating temperature of the unit Product ID FastStor 2.1 Controller firmware The version number of the robotics controller firmware revision Firmware CRC The firmware’s cyclic redundancy check code FastStor 2 User’s Guide...

  • Page 38: Using The Rmu Status Pages

    Label Description Bootcode firmware The build number of the firmware bootcode revision Firmware build date The date is displayed in the format MM-DD-YYYY Number of firmware The number of times the firmware has been updated updates Number of power ups The number of times the autoloader has been powered on Barcode reader Indicates whether or not the barcode reader functionality has been...

  • Page 39: Using The Rmu Configuration Pages

    Configuration menu. Refer to Understanding the Menu Structure Configuring the Device The following parameters can be configured for the device: FastStor 2 User’s Guide Description Number of load and unload cycles Time since first start.

  • Page 40: Configuring The Network

    Label Description Loader SCSI ID Select the SCSI ID for the autoloader. NOTE: This feature is not available for the LTO version of the FastStor 2. Drive SCSI ID Select the SCSI ID for the drive. Autoloader mode Select the mode for the autoloader. Refer to on page 22.

  • Page 41: Configuring The Real Time Clock

    Label Notify errors Notify warnings To email address Email domain FastStor 2 User’s Guide Four digits. This entry must match the previous entry. Specify the name that is displayed in the support page as contact point. Specify the phone number to dial in case of a support request.

  • Page 42: Resetting The Configuration

    SMTP server address Resetting the Configuration The following parameters can be reset: Label Restore factory defaults Using the RMU Maintenance Pages Only administrators and service personnel have access to the RMU Maintenance page. The following parameters can be set by means of the Maintenance page: •...

  • Page 43: Running The Advanced Diagnostic Tests

    Log entries can also be stored to a file. Trace logs can be deleted from the system. Refer to descriptions of the possible autoloader error numbers generated in the log. FastStor 2 User’s Guide Viewing Autoloader Error Codes on page 47 for...
  • Page 44 Using the Remote Management Unit...

  • Page 45: Troubleshooting And Diagnostics

    For a list of compatible SCSI adapters and application software, check with your SCSI host system adapter manufacturer, backup application vendor, or contact your service representative (refer to FastStor 2 User’s Guide Viewing or Changing the SCSI IDs Getting Help on page 58).

  • Page 46: Troubleshooting Matrix

    ADIC recommends LVD components. A single ended SCSI host NOTE: system bus adapter can work, but severely degrades performance. Also, if there are any SE devices on the same SCSI bus, the entire SCSI bus negotiates down to SE speed and severely degrades performance.
  • Page 47 Media barcode labels are not being read Cleaning or data cartridge incompatible with drive FastStor 2 User’s Guide Solution • Power cycle the autoloader, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the autoloader operator panel controls.
  • Page 48 Table 4 Troubleshooting Table Problem Cannot write to or read from tape SCSI ID Changed drive SCSI ID, but the host server system does not recognize the new ID Solution • Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position).
  • Page 49 Non-acclimated media Cleaning cartridge is incompatible FastStor 2 User’s Guide Solution • Check the network bandwidth from the host system. If you are backing up data over a network, consider comparing to a local-only backup.
  • Page 50 Table 4 Troubleshooting Table Problem Expired cleaning cartridge Bad/defective/contaminated media Errors Displayed on Front Panel “!” in autoloader operator panel inventory display There is an error code on the LCD display Device Not Detected on SCSI Bus Connected to a high voltage differential SCSI bus/host system adapter SCSI Errors...

  • Page 51: Removing Cartridges Lodged In Slots

    NOTE: carousel counterclockwise by moving the belt or carriers until the carrier is no longer in front of the mail slot. FastStor 2 User’s Guide Solution • Make sure that all SCSI devices on the same bus have unique ID numbers.
  • Page 52 On each carrier, carefully pull the cartridge lock lever away from the carrier, allowing the cartridge to slide out of the carrier. After removing the cartridges from the desired carriers, reinstall each carrier on the autoloader belt. • Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks. •...

  • Page 53: Viewing Autoloader Error Codes

    If an error occurs during operation of the autoloader, the autoloader stops the current operation, displays an error code on the operator panel, and records the error code in an error log. The error log has a storage capacity of 64 entries and is organized as a circular buffer. The oldest entries are deleted at overflow. This error code is accessible by means of the operator control panel, RMU, and the serial port.
  • Page 54 Table 5 Not Ready Error Codes Error Code Details and Description Unit becoming ready by scanning magazines, etc. Manual intervention required. Cause not reportable. Firmware upgrade in process. Front door is open. Working on another SCSI command. Cleaning cartridge installed. Loader is in sequential mode.
  • Page 55 Cartridge already in drive during cartridge loading. Slot empty during cartridge loading. Cleaning tape expired. Cleaning failed. 45H-4FH Reserved. Table 9 Illegal Request Error Codes Error Code Details and Description No slot free for transfer. All slots empty. FastStor 2 User’s Guide...
  • Page 56 Table 9 Illegal Request Error Codes (Continued) Error Code Details and Description Parameter length error. SCSI invalid opcode. Invalid element address. Invalid field in CDB. Invalid mode on write buffer. Invalid drive specified. Invalid test number at diagnostic. Invalid offset on write buffer. Invalid size on write buffer.
  • Page 57 A robotic command has timed out Communications error during loop-back FastStor 2 User’s Guide Details This error indicates that the robotics have received an invalid command issued by the library controller. A communication failure or non-matching autoloader code. If the robotics are busy, some commands cannot be executed at the same time.
  • Page 58 Table 12 Robotic Control Error Control (Continued) Error Code Description Timeout detected by the autoloader on BHC testing No error after autoloader recovery Table 13 Function Errors Error Code Description Mechanical initialization failure Inventory scan failure Preposition failed Cartridge mount error Cartridge dismount error Import error Export error...
  • Page 59 Table 16 Drive Error Codes Error Code Description Drive load timeout FastStor 2 User’s Guide Slider door in front bezel not in the requested position during device operation. Autoloader processor detected a fan error. Details Cycle power on the autoloader and attempt the operation again.
  • Page 60 Table 16 Drive Error Codes (Continued) Drive unload timeout Over temperature problem No connection to drive Generic drive response error Drive broken, needs repair Table 17 Barcode Error Codes Error Code C1H-CFH Table 18 Network Error Codes Error Description Code Error at network initialization Telnet server error Web server error...
  • Page 61 Belt home error. Home carrier at move to home position not found. Unexpected belt home error. Unexpected home carrier detected at belt movement. Belt door stop error. Belt stopped by door opening. FastStor 2 User’s Guide Details Check the RMU connectivity and then power cycle the unit.
  • Page 62 Table 19 Subcode Descriptions (Continued) Error Code Details and Description Belt position error at move to carrier 1 (home slot). Belt position error at move to carrier 2. Belt position error at move to carrier 3. Belt position error at move to carrier 4. Belt position error at move to carrier 5.
  • Page 63 Timeout while loading cartridge. No drive activity after the unload operation. Timeout while unloading cartridge. Drive unload operation terminated unsuccessful. Robot could not detect an ejected cartridge at unload operation. No slot was free at robotic unload operation. FastStor 2 User’s Guide...

  • Page 64: Getting Help

    Getting Help Before calling ADIC Technical Assistance Center (ATAC), follow these steps - so that you can take full advantage of your call: • Review all documentation carefully. • Be prepared to explain whether the software or hardware has worked properly at anytime in the past.

  • Page 65: Specifications

    SDLT-600 tape drive. Table 21 SDLT-600 Autoloader Specifications Characteristic Specification Drive type 1 Quantum SDLT 600 drive Maximum storage capacity Native: 2400 GB (assuming 8 cartridges) Compressed: 4800 GB (assuming 8 cartridges and 2:1 compression) Maximum data transfer rate...

  • Page 66: Environment

    Table 21 SDLT-600 Autoloader Specifications Characteristic Specification Number of slots MTBF 250,000 hours Interface LVD Ultra SCSI, 68-pin HD connector Environment Table 22 provides the environmental requirements necessary to operate your autoloader. Table 22 Environmental Specifications Characteristic Temperature Operating Non-operating Recommended operating temperature Temperature shock immunity - maximum rate of change...

  • Page 67: Media

    (4.1 x 4.1 x 1.0 in.) Shelf life 30 years minimum @ 20° C, 40% RH (non-condensing) Cartridge life 1,000,000 passes (approximately 2000 full backup or restore operations) Cleaning 20 uses FastStor 2 User’s Guide SDLT-600 12 seconds 250,000 hours LVD Ultra-2 SCSI...
  • Page 68 Specifications...
  • Page 69 29 previous 29 cancel button 29 capacity requirement 59 capacity specifications 59 cartridge pre-check 17 cartridges exporting 32 FastStor 2 User’s Guide importing 31 loading 32 maintaining 34 re-inventory 35 removing stuck 51 unloading 32 working with 31 write-protecting 33...
  • Page 70 data cartridges exporting 32 importing 31 loading 32 maintaining 34 re-inventory 35 removing stuck 51 unloading 32 working with 31 write-protecting 33 depth requirement 59 description 17 Diagnostics menu running System Test 41 displaying cycle count 41 documents additional 2 latest versions 2 release notes 2 enter button 29...
  • Page 71 59 power issues 46 powering on the autoloader 30 preparing host system 24 SCSI connection guidelines 24 FastStor 2 User’s Guide previous button 29 rackmount 17 random mode 39 rear panel 18 re-inventory of cartridges 35 release notes location 2...
  • Page 72 front panel 18 overview 18 rear panel 18 symbols and notes explained 1 System Test Diagnostics menu 41 running 41 using 41 tape drive cleaning 35 overview 61 requirements 61 specifications 61 tape movement issues 47 tapes exporting 32 importing 31 loading 32 maintaining 34 media requirements 63...
  • Page 73 ..... 45 FastStor 2 User’s Guide unloading ......17 working with .
  • Page 74 General diagnostic Maintenance window ....36 getting help contact support ..... . 58 getting started .
  • Page 75 ......42 FastStor 2 User’s Guide tape drive ......22 sequential mode autoload mode on/off .
  • Page 76 removing lodged cartridges ... . . 45 SCSI errors ......44 SCSI ID .

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