Answer Or Make Non-Acd Calls; Contact Your Supervisor - Nortel M3905 User Manual

Call Center Agent features

Answer or make non-ACD calls

An Individual DN allows you to make outgoing calls and to receive non-ACD
incoming calls. If you do not have an active call when the LCD indicator flashes,
you can press the corresponding Individual DN Key and answer the call.
To make a non-ACD call:
To answer a non-ACD call:

Contact your supervisor

To answer your supervisor when
your phone rings and the Supervisor
indicator flashes:
/
Supervisor
If you are on a call and hear a buzz
and the Supervisor indicator flashes:
/
Hold
/
Supervisor
To call your supervisor:
/
Supervisor
26
1. Press an Individual DN
2. Dial the number you wish to call.
Press the Key next to the flashing
DN
indicator. You are connected to your
non-ACD caller.
Press the
Supervisor
1. Press the
Hold
2. Press the Supervisor
Press the
Supervisor
call, this automatically puts the call in
progress on Hold.
Key.
Key.
Key.
Key.
Key. If you are on a