Display Queue - Nortel M3905 User Manual

Viewing queue status

Display Queue

The Display Queue feature allows you to access the status of calls in an ACD
queue. The information displayed includes: number of calls waiting in the queue,
number of agent positions occupied for the queue, the length of time that the
oldest call has waited in the queue, and the number of calls that have been
overflowed into the queue.
To display information on your ACD
queue:
DisplayQue
/
Dsply Queue
Calls
waiting
Number of
manned
positions
Forward
Note 1: In an MQA environment, the display will scroll through the different
queues at 2 second intervals. The queues are presented in the order in which they
were entered at login.
Note 2: The Display Queue Key may be configured on your M3905 Call Center
telephone as a Fixed Feature Key or as a Programmable Line (DN)/Feature Key.
34
/
WAITING MAND LWAIT TOFQ
13 9
Callers Redial
Quit
Press the
Display Queue
Information on your current ACD
queue appears on the display.
0:20 0
Copy
Key.
Calls time
overflowed
into this queue
Length of
time first call
has waited
553-9093