Place Or Answer Non-Acd Calls - Nortel NN43118-102 User Manual

Agent features

Place or answer non-ACD calls

Use this feature to place or answer calls on an individual line.
To place a call
To answer a call
30
2. To return to the queue, choose one of
the following:
— Tap the Incalls
— Tap the NotReady
1. Tap the individual DN soft key.
2. Use the dialpad to dial the telephone
number.
Note: The DN soft key color changes
and remains altered as long as the call is
active.
When the soft key for the individual DN
soft key flashes, tap the DN soft key.
Note: The DN soft key color changes
and remains altered as long as the call is
active.
soft key
soft key.