Call Forcing - Nortel M3905 User Manual

Call Center Agent features
To end an ACD call:
/
Goodbye
or
/
In - Calls
or
or
or
/
Not Ready

Call Forcing

The Call Forcing option automatically connects incoming ACD calls. You do not
need to press the In-Calls Key. When Call Forcing is on, you have a time interval
between each incoming call that is defined by your network administrator. After
the time interval is up, you hear a tone through the headset and Call Forcing
automatically connects you with the incoming caller.
/
In - Calls
24
Press the
Goodbye
or
Press the In-Calls Key.
or
Replace the Handset
or
Press an
Individual Line
This will remove you from the queue.
or
Press the
Not Ready
you from the queue but keep you logged in
as an agent position.
or
Wait for the caller to terminate the call.
You hear a short tone. The
indicator lights continuously and the ACD
call automatically goes to your agent
position.
Note: Pressing the
Forcing (Auto Answer) on, disconnects an
active ACD call.
Key.
to terminate a call.
Key (non-ACD).
Key. This will remove
In-Calls
Key with Call
In-Calls