Clearing Forms Jams - Compuprint 4247 Serial Quick Setup Manual

Configuration problems
Problem: Printer doesn't print or prints wrong characters
1: Nothing is printed or the wrong characters print.
Solution:
v Ensure the printer cable is attached to the host.
v Check the configuration menu parameter values for your printer
attachment (see "Parallel, Serial, and USB Configuration" in the User's
Guide).
Miscellaneous problems
Problem: Printer has no power
1: The power cord is not connected.
Solution: Ensure the power cord is plug into the back of the printer and
also into the wall outlet.
Problem: Throughput of printer at half speed
2: The Quiet Print function is set on.
Solution: Ensure the "Quiet Print" function in the Printer Configuration
menu is disabled.

Clearing Forms Jams

Use the following procedure to clear forms jams from the printer.
1. Open the top cover.
2. Tear off the forms at perforations before it enters the printer and after it exits
the printer.
3. Open the tractor doors and remove forms from the tractors.
4. Try to move the printhead off of the form and to the far right. Do not force it.
5. Remove jammed forms by pulling in the direction of printing.
6. If the jam cannot be removed, lightly pull the form in the opposite direction.
7. If the jam still cannot be removed, remove the paper bail assembly:
a. Remove the ribbon cartridge.
b. Grip the bail assembly and rotate it toward the front of the printer until the
pivot posts on the sides disengage from the printer frame.
c. Lift the bail assembly out of the printer and set it aside.
d. Remove jammed forms by pulling in the direction of printing.
8. If you removed the paper bail assembly in the previous step, reinstall it, as
follows:
a. Grip the bail assembly as shown in the following illustration.
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Setting up your printer