Problem Solving; Using Status Code And Problem Listings; Status Codes And Recovery Actions - Compuprint 4247 Serial Quick Setup Manual

Problem Solving

Using status code and problem listings

When a problem with the printer occurs, the printer displays a status code and
message. The message on the display identifies the problem and gives a
recommended action.
Status Code and Messages Displays
Find the code listed in numeric order on the following pages and perform the
steps to fix the problem. Only codes on which an operator can take action are
included.
Note: If you get a code that you cannot find in this section, record the code and
No Status Code Displays
Scan the "Problem list index" on page 34 and go to the page listed beside the
problem. Find your problem in the chart, read down the page to the "Solution"
and perform the recommended recovery action. If you still cannot correct the
situation, turn off the printer, wait 10 seconds, and turn on the printer. If the
problem persists, call for service

Status codes and recovery actions

Display Message
001 END OF FORMS
LOAD FORMS
An end-of-forms condition exists in one of
the forms paths.
002 FORMS JAMMED FRONT
CLEAR JAM RELOAD FORMS
run the job again. If you get the same code, call for service.
Recovery Action
Action 1
1. Press STOP to silence the alarm.
2. Load forms in the appropriate forms path.
3. Press LOAD/EJECT.
4. Press START.
Action 2
If the message displays again, verify that the left hand edge of
the form is not aligned past the 22
cabinet. Adjust the form so that it is further to the left inside
the 22
Fanfold Paper" on page 18).
Action 3
If the message displays again, remove the forms and tune the
paper presence sensor. See "Sensor Tune" in "Printer
Adjustments" in the User's Guide.
1. Press STOP to silence the alarm. The message remains in the
display.
2. Clear the jammed or torn form. If the paper is difficult to remove
from the printhead area, rotate the AFTA wheel (located on the left
side under the ribbon cartridge) to a higher number to clear the jam.
3. Reload forms onto the tractor.
4. Close the top cover.
5. Press LOAD/EJECT to load forms.
6. Press START to restart the print job.
If the message displays again, perform the actions under "Forms buckle,
twist, jam, or tractor holes tear" on page 38.
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Setting up your printer
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