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Wireless Troubleshooting Guide
Wireless Troubleshooting guide
First, check that your Gateway
Next, check LED light status for 2.4 GHz and 5 GHz WiFi. If 2.4 GHz and 5 GHz WiFi LEDs are not lit, it means
that your WiFi service is disabled.
Accessing Gateway web user interface
1
Connect your computer to the Gateway using wired or wireless connection. A computer connected
using ethernet cable is strongly recommended.
2
Open a web browser (such as Internet Explorer, Google Chrome, Safari or Mozilla Firefox), type following
address into the address bar and press Enter.
http://192.168.20.1
3
Enter Gateway Login Username and Password printed on the label at the bottom of the Gateway and
press Login.
Wireless Troubleshooting Guide – CF40MESH
FA01365 v. 1.01 10 February 2023
WiFi is turned ON.
CF40MESH
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Summary of Contents for NetComm CF40MESH
- Page 1 Open a web browser (such as Internet Explorer, Google Chrome, Safari or Mozilla Firefox), type following address into the address bar and press Enter. http://192.168.20.1 Enter Gateway Login Username and Password printed on the label at the bottom of the Gateway and press Login. Wireless Troubleshooting Guide – CF40MESH FA01365 v. 1.01 10 February 2023...
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Page 2: Wifi 2.4Ghz/Wifi 5Ghz
Navigate to WiFi > Main WiFi. Confirm that Band Steering and WiFi Status are Enabled. And SSID Hidden is Disabled. The default Network Name (SSID) on this example is “NetComm 8386”. A WiFi client (Laptop/mobile/Pad) cannot connect to Wireless network CF40MESH –... - Page 3 Please follow the below instructions to remove stored WiFi network name/SSID and WiFi security key/password from client devices. Find the appropriate operating system listed below and follow the instructions. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 4 Click View network status and tasks in the Network and Internet group. Manage wireless networks Click Note - If the following dialog is not shown, proceed to Step 4. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 5 If your WiFi network name/SSID is not listed here, close this window and return to the Sharing Center Click Yes in the confirmation dialog box "Change Adapter settings" Click on on the left-hand side. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 6 Connect. network and click Enter your WiFi security key/password and click OK. You will be connected to the WiFi network (Example: NetComm 8386). Do not forget to disconnect your ethernet cable. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 7 Click the Windows button on the bottom left corner of your screen and click Settings. Click Network and Internet. Click WiFi, scroll down to the bottom in the right side and click Manage WiFi settings: CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 8 Find your WiFi network name/SSID and click Forget. Navigate back to Network and Internet > WiFi. Make sure WiFi in turned On. Select your WiFi network name/SSID (Example: NetComm 8386) Enter your WiFi security key/password Click Next. If you cannot see a “Wireless Network Connection” item, your wireless adapter may not be installed or inserted correctly.
- Page 9 Press Forget this network and then, Click the Forget button in the popup dialog. Scan for the WiFi network name/SSID and enter new WiFi security key/password again. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 10 Your Android phone may be storing your old WiFi password causing it not to connect to the WiFi network. In your Android phone, navigate to Settings > Connections > WiFi. Press WiFi network name (Example: NetComm 8386) as in the snapshot below and press Forget. Scan for the WiFi network name/SSID and enter new WiFi security key/password again.
- Page 11 Scroll down and click “Open Network Preferences…”. Select WiFi and then select the Advanced… button. Select your WiFi network name (Example: NetComm 8386), click the minus sign “–“ as shown below, check Remove and OK. CF40MESH – Wireless Troubleshooting Guide...
- Page 12 Scan for the WiFi network name/SSID and enter new WiFi security key/password again. You should see a list of WiFi network name along with your WiFi network name/SSID (Example: NetComm 8386). Click your WiFi network name/SSID to connect to this network.
- Page 13 Check if you are using static IP address of different network range. It is mandatory to use the automatic IP address from the Gateway. Press Windows + R key in your keyboard. In Run command, type ncpa.cpl and press enter. It will open Network connections window. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 14 Click the OK button at the bottom of the Internet Protocol Version 4 (TCP/IPv4) dialog box, Click the OK button at the bottom of the Wireless Network Connection Properties dialog box. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
- Page 15 (Television and Gaming device should be closer to the Gateway). The 2.4 GHz has lower bandwidth but larger area coverage. Commonly, 2.4 GHz is used to browse internet using mobile client devices such as Laptop, Mobile or Pad. CF40MESH – Wireless Troubleshooting Guide FA01365 v. 1.01 10 February 2023...
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