Common Problems; Troubleshooting; Paper Feeding Problems - Xerox Phaser 3320DN User Manual

Troubleshooting

Common Problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper Feeding Problems

Condition
Paper jams during printing.
Paper sticks together.
Paper does not feed into the
machine.
The paper keeps jamming.
Transparencies stick together in
the paper exit.
Envelopes skew or fail to feed
correctly.
104 Xerox Phaser 3320DN/3320DNI
User Guide
• Clear the paper jam. (See
• Check the maximum paper capacity of the tray. (See
Specifications on page 119.)
• Make sure that you are using the correct type of paper. (See
Types on page 72.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only
one type, size, and weight.
• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine. (See
• If you are printing on special media, use the bypass tray.
• There is too much paper in the tray. Remove excess paper from the tray.
If you are printing on special media, use the bypass tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine. (See
• There may be debris inside the machine.
the left side of the machine and open
print cartridge and any debris. Reinsert the print cartridge.
• Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.
• Ensure that the paper guides are against both sides of the envelopes.
Suggested Solutions
Paper Jams on page 95.)
Media Specifications
Media Types
Press the release latch on
the front door, remove the
Media
Media
on page 119.)
on page 72.)