Print Quality Problems - Xerox Phaser 3320DN User Manual

Troubleshooting

Print Quality Problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in
print quality. See the table below to clear the problem.
Condition
Light or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low.
• The paper may not meet paper specifications; for example, the paper may be too
• If the entire page is light, the print resolution setting is too low or the Toner Save
• A combination of faded or smeared defects may indicate that the print cartridge
Toner specks • The paper may not meet specifications; for example, the paper may be too moist or
• The transfer roller may be dirty. Clean the inside of your machine. (See
• The paper path may need cleaning. (See
Dropouts If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
A a B b C
• The moisture content of the paper is uneven or the paper has moist spots on its
A a B b C
A a B b C
• The paper is damaged. The manufacturing processes can cause some areas to reject
A a B b C
• Change the printer option and try again. Go to Printing Preferences, click Paper tab,
A a B b C
• If these steps do not correct the problem, contact a service representative.
White Spots If white spots appear on the page:
• The paper is too rough and dirt from the paper falls to the inner areas of the
• The paper path may need cleaning. (See
108 Xerox Phaser 3320DN/3320DNI
User Guide
You may be able to temporarily extend the print cartridge life. (See
Toner on page 94.) If this does not improve the print quality, install a new print
cartridge.
moist or rough. (See Media Guidelines
mode is on. Adjust the print resolution and turn the Toner Save mode off. See the
help screen of the printer driver.
needs replacing. (See Replacing the Print Cartridge
rough. (See Media Guidelines
Areas on page 91.)
surface. Try a different brand of paper. (See
toner. Try a new ream or brand of paper.
and set type to Thick. (See
machine on to the transfer roller. Clean the inside of your machine. (See
Areas on page 91.).
Suggested Solutions
on page 71.)
on page 89.)
on page 71.)
Internal Areas
Media Guidelines
Paper Options on page 38.)
Internal Areas
Redistributing
Internal
on page 91.)
on page 71.)
Internal
on page 91.)