Xerox Phaser 3320DN User Manual page 106

Troubleshooting
Condition
The machine selects print
materials from the wrong paper
source.
A print job is extremely slow.
Half the page is blank.
The machine prints, but the
text is wrong, garbled, or
incomplete.
106 Xerox Phaser 3320DN/3320DNI
User Guide
Possible Cause
The paper option that was
selected in the printing options
may be incorrect.
The job may be very complex.
The page orientation setting
may be incorrect.
The paper size and the paper
size settings do not match.
The machine cable is loose or
defective.
The wrong printer driver was
selected.
The software application is
malfunctioning.
The operating system is
malfunctioning.
Suggested Solutions
• For many software applications, the
paper source selection is found under
the Paper tab within the Printing
Preferences. Select the correct paper
source. (See Paper Options
page 38.)
• Reduce the complexity of the page
or try adjusting the print quality
settings.
• Change the page orientation in your
application. See the printer driver
help screen.
• Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
• Or, ensure that the paper size in the
printer driver settings matches the
paper selection in the software
application settings you use.
• Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
• Try a new machine cable.
• Check the application's printer
selection menu to ensure that your
machine is selected.
• Try printing a job from another
application.
• Exit Windows and reboot the
computer. Turn the machine off and
back on again.
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