Common Windows Problems - Xerox Phaser 3428 User Manual

Condition
Back of
• The transfer roller may be dirty. See page 8.1.
printouts are
• Check for leaking toner. Clean the inside of the
dirty
printer.
Solid color or
• The toner cartridge may not be installed
Black pages
properly. Remove the cartridge and reinsert.
• The toner cartridge may be defective and need
replacing. Install a new toner cartridge.
A
• The printer may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the printer.
• Check the paper type and quality. See
page 5.2.
• Install a new toner cartridge. See page 8.3.
• If the problem persists, the printer may require
repair. Contact a service representative.
Character voids are white areas within characters
Character
that should be solid black:
Voids
• If you are using transparencies, try another
type of transparency. Because of the
composition of the transparency, some
A
character voids may be normal.
• You may be printing on the wrong surface on
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 5.3.
Horizontal
If horizontally aligned black streaks or smears
stripes
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and reinsert.
AaBbCc
• The toner cartridge may be defective. Install a
AaBbCc
new toner cartridge. See page 8.3.
AaBbCc
• If the problem persists, the printer may require
AaBbCc
repair. Contact a service representative.
Suggested solutions Condition
Curl
If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray. Also try
• Try printing to rear cover.
An unknown
Your printer is probably being used at an altitude
image
of 2,500 m (8,200 ft) or above.
repetitively
appears on a
The high altitude may affect the print quality such
next few sheets
as loose toner or light imaging. You can set this
or loose toner,
option through Printer Settings Utility or Printer
light print, or
tab in printer driver's properties. Refer to the
contamination
Software Section for details.
occurs.

Common Windows problems

Condition
"File in Use"
message appears
during installation.
"Error Writing to
LPTx" message
appears.
"General Protection
Fault", "Exception
OE", "Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print," "A
printer timeout error
occurred,"
messages appear.
Note
Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003
User's Guide that came with your PC for further information on
Windows error messages.
9.13
<Troubleshooting>
Suggested solutions
rotating the paper 180° in the tray.
Suggested solutions
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
• Ensure that the cables are connected
correctly, the printer is on.
• If bi-directional communication is not turned
on in the driver, it will also cause this
message.
Close all other applications, reboot Windows
and try printing again.
These messages may appear during printing.
Just keep waiting until the printer finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.