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C
W
OMMON
INDOWS
note:
Refer to the Microsoft Windows documentation
that came with your PC for further information on
Windows error messages.
Problem
"File in Use." message
•
Quit all software applications.
appears during
•
Remove all software from the Startup
installation.
Group, then restart Windows.
•
Reinstall the printer driver.
"Error Writing to LPT1"
Make sure the cables are connected
message appears.
correctly, the printer is on, and the Ready
light on the Operator Panel is on.
If bi-directional communication is not turned
on in the driver, it will also cause this
message.
•
From the Start menu, select Settings,
and Printers.
•
Right-click on the SuperScript 1450
printer icon and select Properties.
•
From the Details tab, click on Port
Settings.
•
Remove check from Port State before
Printing box and click OK.
•
From Spool Settings, select Print
Directly to Printer and click OK.
•
Try printing again.
"General Protection
Close all other applications, reboot Windows,
Fault", "Exception OE",
and try printing again.
"Spool32", or "Illegal
Delete all temp files from the Temp sub-
Operation" messages
directory. You can determine the name of the
appear.
directory by editing the AUTOEXEC.BAT file
and looking for the statement Set Temp =.
The name after this statement is the temp
directory. It is usually C:\temp by default, but
can be redefined.
88
Chapter 9, Troubleshooting
P
ROBLEMS
Possible Cause and Solution
C
M
OMMON
ACINTOSH
This section explains some of the more common problems
that might be encountered
Problems in the Chooser
Problem
The printer driver icon
The software was not installed correctly.
does not appear in the
•
The LaserWriter driver should be
Chooser.
present as a part of the Mac OS. Make
sure the driver is in the Extensions
folder within the System Folder.
•
If not, install the LaserWriter driver
component from the installation CD.
•
Make sure that you are using a high-
quality cable.
•
Make sure that the printer is on the
correct network. Select Network or
AppleTalk Control Panel from Control
Panels in the Apple menu and then
choose the correct network.
The printer name does
•
Make sure that the cables are connected
not appear in the Select
correctly, the printer is on, and the
a PostScript Printer
Ready LED is on.
box in the Chooser.
•
Make sure that the correct printer driver
has been selected in the Chooser.
•
If the printer resides on a network with
multiple zones, make sure that the
correct zone is selected in the
AppleTalk Zones box in the Chooser.
•
Make sure AppleTalk is on. (The button
next to Active is selected in the
Chooser.) You may need to restart the
computer to activate the change.
The printer driver does
•
Reinstall the printer software. See
not automatically set up
Chapter XX, "Using Your Printer with
your selected printer
Macintosh."
even though you clicked
•
Select an alternate PPD.
Auto Setup in the
Chooser.
P
ROBLEMS
Possible Cause and Solution
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