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CHAPTER 10
CUSTOMER SERVICE
O
VERVIEW
This chapter provides information about different resources
for information and technical support, including
•
How to reach NEC Technical Support for assistance
•
How to order supplies and printer options
•
How to obtain NEC service contracts
•
SuperScript 1400 Series Printer limited warranty
A
N
SSISTANCE
EARBY
Often, the best source for assistance is closer than you think.
Before calling NEC, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many NEC
printers, the best source of assistance may be within your
own company. Your company may have designated central
support personnel that you can go to when you have any
problems or when you need supplies such as paper or toner
cartridges. These central support personnel can then contact
the appropriate dealer or NEC support staff.
Help From Your Dealer
The dealer from whom you purchased your printer is backed
by complete support resources and programs within NEC.
Your dealer can provide you with details on all available
support options.
NEC T
ECHNICAL
NEC Technical Support is available to answer your
questions, Monday through Friday, 8:30 a.m. to 8:00 p.m.,
Eastern Standard Time.
Please have the following printer information ready when
you contact NEC:
•
Model number
•
Serial number
S
UPPORT
•
Page count (shown on the Printer Settings page)
•
Date and place of purchase
•
NEC Maintenance agreement number (if printer is
already under agreement)
NEC Technical Support can help you with the initial
installation of this product. Please contact your operating
system or network software vendor if you require assistance
in optimizing or customizing your system.
How to Contact NEC
There are a number of ways to contact NEC or receive
information about technical issues, products, and services.
Contacting NEC Technical Support or Customer Service
by Telephone
In North America, call 800-632-4650 to speak to a
representative about technical support, extended warranties,
repairs, or customer service.
Reaching NEC on the World Wide Web
NEC's web site provides up-to-date product information and
includes links to NEC's FTP site and e-mail address. Using
your Web browser, open this URL:
http://www.nectech.com
This URL is available 24 hours-a-day.
•
Search the Knowledge Base for compatibility charts,
specifications, white papers, technical drawings, and
various other helpful documents.
•
Explore the FAQ pages for common problems and
solutions.
•
Visit the Message Board to post your technical questions
or to search a vast library of previous technical support
solutions.
•
Browse Service Programs to learn about ways to extend
or enhance your existing warranty.
•
Use the Dealer Locator to find a NEC Technologies' sales
or service center near you.
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