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Problems and Solutions
If you have problems while working with the printer, check
through the following list, to see if you can find the cause of
the problem.
If a printer malfunction other than those indicated in the
following sections occurs, or if, after executing the
suggested corrective action, the problem persists, call
your retailer or the Technical Support Service.
During normal printer operation, an error condition will be
signaled by the flashing of the ON LINE and/or POWER
light indicators.
Installation
1. Missing or damaged parts.
Contact your retailer immediately.
2. Printer is not powered.
No power supply (no light indicators are lit).
Check that the printer is connected properly to the power
socket.
Press POWER.
3. No printer reaction.
When the printer is powered, the print head carriage and the
output tray spoilers do not move.
Check that the carriage path and spoilers are free of
impediment.
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Try switching the printer off and then on again.
If the ON LINE and POWER light indicators are flashing
rapidly, there is a failure on the mother board; press
POWER to switch the printer off, disconnect it and call
the technical support service.
4. Demo page did not run.
If the print head carriage does not move, check that its
path is not obstructed.
Press POWER, to switch the printer off, wait a few
seconds and then press POWER again. Repeat the key
sequence or click the appropriate button in the Printer
Care tab in the Printer Monitor.
If the ON LINE and POWER light indicators flash
alternately:
– the print head/ink cartridge needs replacing.
Follow the instructions given in Ink Jet Print Heads , to
replace the print head/ink cartridge.
– check that the ink cartridge is inserted correctly; if it is
not, remove and reinsert it.
If the ON LINE light indicator flashes slowly:
– open the cover to check the position of the print head
carriage, which may have moved to indicate a paper
out condition.
If this is the case, load paper in the ASF and press
PAPER on the operator panel,
– both print heads are inserted, but the print head
carriage does not return to its rest position.
The print head(s) is/are not inserted/fixed correctly;
Troubleshooting - Installation
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