Common Windows Problems - NEC SuperScript 1400 User Manual

C W
OMMON INDOWS
note:
Refer to the Microsoft Windows documentation
that came with your PC for further information on
Windows error messages.
Problem
"File in Use." message • Quit all software applications.
appears during
• Remove all software from the Startup
installation.
Group, then restart Windows.
• Reinstall the printer driver.
"Error Writing to LPT1" Make sure the cables are connected
message appears. correctly, the printer is on, and the Ready
light on the Operator Panel is on.
If bi-directional communication is not turned
on in the driver, it will also cause this
message.
• From the Start menu, select Settings, and
Printers.
• Right-click on the NEC SuperScript 1400
Series printer icon and select Properties.
• From the Details tab, click on Port
Settings.
• Remove check from Port State before
Printing box and click OK.
• From Spool Settings, select Print
Directly to Printer and click OK.
• Try printing again.
"General Protection Close all other applications, reboot Windows,
Fault", "Exception OE", and try printing again.
"Spool32", or "Illegal Delete all temp files from the Temp sub-
Operation" messages directory. You can determine the name of the
appear. directory by editing the AUTOEXEC.BAT file
and looking for the statement Set Temp =.
The name after this statement is the temp
directory. It is usually C:\temp by default, but
can be redefined.
P
ROBLEMS
Possible Cause and Solution
C M
OMMON ACINTOSH
This section explains some of the more common problems
that might be encountered
Problems in the Chooser
Problem
The printer driver icon The software was not installed correctly.
does not appear in the • The driver should be present as a part of
Chooser. the Mac OS. Make sure the driver is in the
Extensions folder within the System
Folder. If not, reinstall the driver
component from the installation CD.
• Make sure that you are using a high-
quality cable.
• If the printer driver icon does not appear,
make sure the printer is connected to your
mac with a USB cable.*
*
If your Mac does not have a USB port, third-party
USB add-in cards are available. These cards may
need additional software to run. Go to http://
asu.info.apple.com for details.
The printer driver does • Reinstall the printer software.
not automatically set up
your selected printer
even though you clicked
Auto Setup in the
Chooser.
Printing Errors
Problem
You cannot use the Background Printing has been deselected.
computer while the • Select Print from any application.
printer is printing.
• In the pop-up menu select Background
Printing.
• Click on Background.
• Click on Save Settings.
• Click Cancel.

Common Windows Problems

P
ROBLEMS
Possible Cause and Solution
Possible Cause and Solution
79