HP Integrity rx1600 Operation And Maintenance Manual page 121

Producing a Support Ticket
To produce a complete record of your system's configuration and test results, you must create a support ticket. This is a simple
text file that contains essential information and is designed to assist your local or HP support agent.
To produce a support ticket, from the Welcome to e-DiagTools Menu:
Step 1. Start e-DiagTools and select Run e-DiagTools for IPF from the main menu.
Step 2. Select 2—Run e-DiagTools Basic System Test (BST) to run the basic diagnostics on your system, if you have not
already done so.
e-DiagTools scans your system. The configuration description displays on the screen when the configuration
detection phase is complete.
Step 3. Select 2—Continue test to run the rest of the basic diagnostics test. The results will display on the screen. For
example:
**********************************************
e-DiagTools for IPF
Test Results
Tests passed. No errors found.
If you still experience problems with your system, try the following:
1. Power off and restart your system.
2. Update the system's firmware.
3. Back up your data and contact your HP Support Agent for more advice.
1-Help 2-Advanced 3-Exit 4-Support Ticket
Step 4. After the test is complete, press
------------------------------------------
HEWLETT-PACKARD e-DiagTools Support Ticket
------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Your system: HP - rx1600
Diagnostic: System Test Passed
Date/Time: 05/01/2003
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
• The support ticket is a screen that displays a complete record of the test results and the system's configuration.
It is the most effective way of communicating this essential information to your support provider.
Chapter 6
rev. A.01.39 (c) Hewlett-Packard Company, 2002
4 . The support ticket will display on the screen. For example:
14:37:41
Troubleshooting
Running Diagnostic Software Tools
123