Maintenance Service; Maintenance Support Period; Related Service - Fujitsu Eternus DX80 S2 User Manual

Chapter 6 Maintenance

6.4 Maintenance Service

6.4 Maintenance Service
This section explains the ETERNUS DX Disk storage system maintenance service.
IMPORTANT
6.4.1

Maintenance Support Period

The standard maintenance support period for ETERNUS DX Disk storage system is five years
from the date of purchase, or is defined in your service level agreement (SLA). Contact your
sales representative for details if you prefer to extend the period.
6.4.2

Related Service

■
Remote support service
If a possible error that may occur is detected or an error occurs when remote support service is
used, the contents of events are automatically sent to the remote support center and notified to
the user.
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Operation-
When performing maintenance service, the maintenance engineer
connects a PC used for maintenance to the ETERNUS DX Disk storage
system. Also, the maintenance engineer may require information that is
necessary for performing maintenance operations.
If the maintenance engineer has any requirement, we ask that they be
handled.
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