How Auto-Attendant Works - Aastra AastraLink Pro 160 Administrator's Manual

If you have User Groups configured on the AastraLink Pro 160, the
Auto-Attendant screen displays as shown below.
Figure 4-12. Auto-Attendant Menu with User Group

How Auto-Attendant Works

The Auto-Attendant feature allows you to specify how the AastraLink Pro 160
routes incoming calls. That is, you can configure the Auto-Attendant so that
incoming calls are received in one of the following ways:
• First by the Auto-Attendant (then by an Operator), or
• First by the Operator (then by the Auto-Attendant), or
• First by a designated user group (then by the Auto-Attendant)
Note: It is possible for a caller to reach the Operator's voicemail account if they are on-duty and
do not answer; they can reach the Auto-Attendant using the "Escape to Extension" feature once
they have reached the prompts in the Operator's voice mail.
41-001190-01 Rel. 1.1, Rev. 00
Configuring AastraLink Pro 160 System and Network Parameters
Configuring Auto-Attendant
User Group Enabled
User Group Disabled
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