Settings For The Auto-Attendant - Aastra AastraLink Pro 160 Administrator's Manual

AastraLink Pro 160 Administrator Guide
Configuring Auto-Attendant
When callers reach the Auto-Attendant, they are prompted to do one of the
following actions:
• Select a language to enable while using Auto-Attendant features (if more than
one language is available; default is English)
• Enter the extension of the person they are calling. The Auto-Attendant then
transfers the call.
• Dial by name. Depending on the configuration set on the AastraLink Pro, the
caller can dial by first name or by last name. If there are multiple listings, the
caller is prompted to select from the list. The Auto-Attendant then transfers
the call.
• Dial 0 (operator). The Auto-Attendant transfers the call to the operator.
The Auto-Attendant Menu has three tabs:
• Settings
• Schedule
• Holidays
Note: If dial-by-name is disabled, the option is still mentioned in the default main menu
announcement. An administrator can record a custom main menu in which they do not mention the
feature if they choose to disable it and do not want it announced.
Each of these are described in the following paragraphs.

Settings for the Auto-Attendant

You can configure the following for the Auto-Attendant Settings:
• Open Hour Settings
• Closed Hour Settings
• Custom Main Menu
• Custom Key Message
• Language Greetings (French, English, or Spanish)
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