Resolving Projector Issues; Resolving Controller Module Issues; Resolving Projector Errors - Smart Technologies SMART Board 800i5-SMP Configuration And User's Manual

Interactive whiteboard systems

Table of Contents

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Confirm that the ECP cable harness's DB9M RS-232 connector is properly connected to the

Control connector on the projector.

Confirm that the USB cable, which is located on the underside of the pen tray, is properly

connected from the interactive whiteboard to the ECP.

Confirm that the USB cable is properly connected from a fully functional USB receptacle on the

computer to the correct USB receptacle on the ECP.

Confirm that the projector's on-screen menu option for the USB receptacle is set to the correct

video source.

If necessary, complete additional troubleshooting on any devices between the USB connection

from the computer to the interactive whiteboard system, including any USB hubs and

extension cables.

N O T E S

If you're using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB

extender for SMART Board 800 series interactive whiteboards

(smarttech.com/kb/147499).

Computers connected to the ECP override computers connected to the CAT 5 USB

extender. If you connect two computers to the ECP, any computer connected to the

CAT 5 USB extender doesn't have a data connection to the interactive whiteboard.

Resolving controller module issues

If the controller module takes longer than 10 seconds to start up, disconnect the interactive

whiteboard's power cable, wait 10 seconds, and then reconnect it.

If the issue persists, update the firmware as documented in the SMART Board 800 series interactive

whiteboard user's guide (smarttech.com/kb/144817).

If the Ready light indicates that a firmware update is in progress but no update is actually taking

place, disconnect the interactive whiteboard's power cable, wait a few seconds, and then reconnect

it.