Resolving Audio Issues; Resolving Video Issues - Smart Technologies SMART Board 480i5 User Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system

Resolving audio issues

The projector doesn't have integrated speakers, but you can connect an audio system to the audio
output connector in the projector's connection panel. If no sound is coming from your audio system,
perform the following procedure.
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To resolve audio issues
1. Ensure that the speakers' or audio system's cables are properly connected to the audio output
plug on the projector's connection panel.
2. Press the Mute button on the projector's remote control, and if Audio Mute is on, turn it off.
3. Use the projector's remote control to ensure that volume isn't at the lowest setting.
4. Ensure that your speaker or audio system is on and that volume is enabled.
5. Check that your source input, such as your computer or video device, isn't malfunctioning, that
its audio output is on and that its volume isn't set to the lowest position.
6. If the previous steps don't resolve the issue, contact your authorized SMART reseller
(smarttech.com/wheretobuy).

Resolving video issues

If your projector has a frozen image, perform the following procedure.
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To resolve a frozen image
1. Ensure that the Hide Display feature is off. Press the Hide button on the projector's remote
control to hide or show the display.
2. Ensure that your source device, such as your DVD player or computer, isn't malfunctioning.
3. Put the projector into Standby mode, and then wait 15 minutes for it to cool down.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. If the previous steps don't resolve the issue, contact your authorized SMART reseller
(smarttech.com/wheretobuy).
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