Resolving Projector Issues; Resolving Projector Errors; Your Projector Stops Responding; The "Projector Overheated", "Fan Failure" Or "Color Wheel Failure" Message Appears - Smart Technologies SMART Board 800ixe-SMP Configuration And User's Manual

C H A P T E R 7
Troubleshooting your interactive whiteboard system

Resolving projector issues

Resolving projector errors

System administrators can resolve the following projector errors on their own prior to contacting
SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support
call.

Your projector stops responding

If your projector stops responding, perform the following procedure.
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To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.

The "Projector Overheated", "Fan Failure" or "Color Wheel Failure" message appears

If the "Projector Overheated", "Fan Failure" or "Color Wheel Failure" message appears and the
projector stops projecting an image, one of the following issues is occurring:
The projector is overheating internally because of blocked air vents or an internal temperature
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over 131°F (55°C).
The temperature outside the projector is too high.
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One of the fans has failed.
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The projector has a color wheel issue.
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To resolve the "Projector Overheated", "Fan Failure" or "Color Wheel Failure" error
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector's air intake and exhaust.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. Adjust the fan speed using the service menu.
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