Call Center Basic - Lucent Technologies DEFINITY ProLogix Solutions Overview

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Call Center Basic

The Call Center Basic package enhances your Call Center by providing the following features:
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Automatic Call Distribution (ACD)
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Auto Available Split
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MIA Across Splits/Skills Option
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MIA Treatment for ACW
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Multiple Call Handling on Request
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Forced Multiple Call Handling
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Move Agent/Change Skills while Staffed
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Multiple Announcement Boards
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Redirect on no Answer (RONA)
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Service Observing by Class of Restriction
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Service Observing Remote
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Timed After Call Work/Agent Pause Between Calls
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VuStats (including the Service Level and Login IDs enhancements)
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Call Center Basic
Issue 2 June 1999 5-17