Lucent Technologies DEFINITY ProLogix Solutions 2.0 Manuals

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Lucent Technologies DEFINITY ProLogix Solutions 2.0 Overview

Lucent Technologies DEFINITY ProLogix Solutions 2.0 Overview (242 pages)

Brand: Lucent Technologies | Category: Telephone System | Size: 2.3 MB

Table of Contents

Copyright and Legal Notices

3
- Issue
  3
- Table of Contents
  7
About this Document

15
- Purpose
  15
- Intended Audiences
  15
- How to Use this Document
  16
- Conventions Used in this Document
  18
- Security
  18
- How to Order Documentation
  19
- How to Comment on this Document
  20
Introduction

21
- DEFINITY Prologix Solutions Overview
  21
- Supported Applications
  22
- Application Starter Packages
  24
- Differences between DEFINITY Prologix Solutions and DEFINITY ECS
  26
- Hardware
  28
  - Cabinets
    28
  - Compact Modular Cabinets
    29
- Software
  31
- Reliability
  32
2 Desktop/Console Solutions

33
- Telephones for the Global Marketplace
  40
  - ISDN BRI Telephones
    48
  - Analog (Single-Line) Telephones
    50
- Attendant Consoles
  56
  - DEFINITY Attendant Console
    56
  - DEFINITY PC Console
    57
3 Adjuncts

59
- Power Systems
  60
- On Hold and Delayed Announcement Systems
  61
- Headsets
  62
- Audio and Visual Paging
  63
- Alerts and Sensors
  63
- External Speakerphones
  64
- Security Devices
  64
- Call Accounting Systems
  67
4 Messaging/Voice Response Solutions

71
- Messaging Systems and Call Coverage
  72
- Messaging Integration
  73
  - Intuity Audix
    73
  - Definity Audix
    78
- Centralized Messaging Vs. Networked Messaging
  78
- INTUITY AUDIX Messaging Solutions
  79
  - INTUITY AUDIX Features
    79
- INTUITY Message Manager
  83
- DEFINITY AUDIX Voice Messaging System
  85
  - DEFINITY AUDIX Features
    87
- Intuity Conversant
  90
- Octel 100
  92
  - Octel 100 Features
    92
5 Call Center Solutions

95
- Centrevu Call Management System (CMS)
  97
- Centrevu Supervisor
  98
- Centrevu Explorer II
  100
- Automatic Call Distribution (ACD)
  103
- Basic Call Management System
  107
- Basic Call Management System Vu
  109
  - Requirements
    110
- Call Center Basic
  111
- Call Center Deluxe
  112
- Call Center Elite
  113
- Centrevu Virtual Routing
  114
- Centrevu Advocate
  116
- Centrevu Compact Call Center Drop-In Solutions
  119
6 Wireless Solutions

121
7 Computer Telephony Integration Solutions

131
- Server-Based Solutions
  132
  - Third-Party Applications
    133
- Passageway Direct Connection Solutions
  136
  - Passageway Telephony Manager R2.0
    137
  - Passageway Service Provider
    139
  - Requirements
    140
  - Third-Party Applications
    143
8 Telecommuting/Virtual Office Solutions

147
- DEFINITY Prologix Features for Telecommuting
  147
- Pipeline 15
  149
- DEFINITY Extender
  150
- AUDIX Features for Telecommuting
  151
- Starter Application Package
  152
9 System Administration Solutions

153
- System Management Terminal and Applications
  154
  - DEFINITY Prologix Management Terminal
    154
  - DEFINITY Site Administration Release 1.0
    155
- Terminal Administration
  160
  - Portless Administration/Administration Without Hardware
    160
  - Automatic Station Relocation/Terminal Translation Initialization
    162
- Scheduling
  163
- Basic Reporting
  164
- Performance Measurements
  165
- Call Charge Information
  167
- Call Detail Recording
  168
  - Call Detail Recording Features
    168
  - Call Detail Recording Devices
    170
  - Call Accounting Systems
    170
- Security
  172
  - Security Violation Notification
    172
  - Call Restrictions
    172
10 Trunking and Networking Solutions

173
- Uniform Dial Plan
  173
- Distributed Communication System
  174
- Adding DEFINITY Prologix Solutions to Existing DCS Networks
  177
- QSIG Global Networking
  179
- World Class Routing
  180
- Network Management Features
  182
  - Time of Day Routing
    182
  - Automatic Route Selection
    183
  - Automatic Alternate Routing
    183
  - Generalized Route Selection
    184
  - Facility Restriction Level
    185
  - Authorization Codes
    186
- Network Interfaces and Equipment
  187
  - Trunk Group Circuits
    187
- Centralized Attendant Service
  194
- Main/Satellite/Tributary
  195
- Electronic Tandem Network
  196
- Multimedia Communications
  197
- Starter Application Package
  200
Appendix A: Features

201
- Automatic Routing Features
  202
- Basic Features
  203
- Call Center Features
  212
- Hospitality Features
  214
- Private Networking Features
  215
- Trunk Group Features
  218
Appendix B: Documentation Library

219
Index

229

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