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7
Computer Telephony Integration
Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal
computers, which can increase productivity and customer satisfaction through the exchange of information
between the PC and the telephone. CTI applications integrate data processing, data communications, and
voice communications.
DEFINITY ProLogix Solutions supports the following types of CTI applications.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Server-Based Solutions, which require the Lucent CTI server and the MAP-D
•
(Multi-application Processor for DEFINITY) board (TN801B).
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PassageWay Direct Connection Solutions, which require the PassageWay Direct
Connection interface and service provider software to provide you with an
interface between your PC and the DEFINITY ProLogix Solutions via your
telephone.
Solutions
Issue 2 June 1999 7-1
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