Call Center Features - Lucent Technologies DEFINITY ProLogix Solutions Overview

A

Call Center Features

DEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a
modern Call Center:
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Abandoned Call Search
•
Add/Remove Skills
•
Agent Call Handling
•
Auto-Available Split
•
Automatic Call Distribution
•
Basic Call Management System
•
Best Services Routing (Queue to Best)
•
Call Prompting
•
Call Vectoring
•
Calling Party/Billing Number
•
CentreVu Advocate
•
CentreVu Virtual Routing
•
Direct Agent Announcement
•
Expert Agent Selection
•
Call Center Features
Issue 2 June 1999 A-12