Call Center Deluxe - Lucent Technologies DEFINITY ProLogix Solutions Overview

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Call Center Deluxe

The Call Center Deluxe package enhances your Call Center by including sophisticated Call Center
capabilities such as advanced routing and vectoring and expected wait-time announcements. The Call Center
Deluxe package includes all the capabilities of the Call Center Basic package in addition to the following
features:
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Call Work Codes (CWC)
•
Call Vectoring
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Call Prompting (Administrable Inter-digit Timeout and Administrable Converse
•
Data Passing Rate)
Redirect on no Answer to Vector Directory Number
•
Support Network Provided Digits (Caller Information Forwarding)
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Service Observing on Vector Directory Numbers
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Vector Directory Number of Origin Announcement
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Vector Directory Number Return Destination
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Vector Administration (Route to with/without Coverage and Multiple
•
Audio/Music Sources)
• Vector Initiated Service Observing
• Vectoring Advanced Routing
Call Center Deluxe
Issue 2 June 1999 5-18