Lucent Technologies DEFINITY ProLogix Solutions Overview page 104

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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100
Figure 2. A Basic Example of Automatic Call Distribution
1) DEFINITY ProLogix Solutions
2) Incoming Lines
3) Group A: Business Travel
4) Group B: Personal Travel
Automatic Call Distribution (ACD)
5) Group C: General Information
6) Queues
7) Call Coverage to Group C
8) Voice Mail
Issue 2 June 1999 5-10