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Troubleshooting Procedures
Diagnosing a Problem
DIFFICULT TO PLACE
CALLS
CAN'T HEAR PERSON
ANSWERING
This section shows you how to diagnose and solve basic problems that may
occur in the MERLIN II system. Once you've identified the problem, perform
the recommended action to isolate and correct it. Problems that go beyond
those caused by faulty but easily replaced components should be referred to
your authorized AT&T representative. Refer any problems involving the
outside lines to your telephone company.
If you encounter a problem that is not in this section or if you are not able to
identify the cause, perform the procedures explained in "General Tests" at the
end of this section before calling your authorized AT&T representative for
assistance.
Faulty accessory connected to telephone. If the problem stops after you
disconnect the accessory equipment do not reconnect it. Contact your
authorized AT&T representative to replace it.
Call restriction feature activated on malfunctioning telephone. Deactivate
the feature following the instructions under "Call Restriction" in Section 3,
"Reference."
Outside Auto Dial, Saved Number Redial, or Last Number Redial feature
is programmed or used incorrectly. Refer to the appropriate entry in
Section 3, "Reference."
Faulty MERLIN II system components. Try to place an outside call and an
intercom call from several telephones. If the trouble appears only on
intercom calls or only on one telephone, contact your authorized AT&T
representative. If the trouble appears only on outside calls, the problem
may be with the control unit or wiring. Notify your authorized AT&T
representative of the problem.
Dialing Timeout Interval too long, if outside lines are configured for
rotary operation. Check the System Configuration Form to determine if
the outside lines are configured for rotary operation. If so, follow the
instructions under "Dialing Timeout Interval" in Section 3, "Reference," to
reset the delay interval.
If the outside lines are not rotary, the telephone is faulty. Contact your
authorized AT&T representative.
Troubleshooting Procedures 4-1
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