Night Service - AT&T Merlin II Release 3 System Manual

Night Service

DESCRIPTION
CONSIDERATIONS
3-94 MERLIN II System Features
Night Service for the MERLIN II system has several options for assigning
telephones for after-hours operation. You can administer these features in any
combination to meet the current needs of the office. When the attendant goes
off duty, he or she can activate the Night Service options.
Once you select the Night Service feature, you can assign telephones to Night
Service in one of three ways:
Group Assignment. You can specify which phone should ring when calls
come in to an attendant console with which these phones share lines.
Outward Restriction. You can set the system so that people must dial a
password to place calls after hours. He or she can also create a list of
emergency numbers that people can dial even if they don't know the
password. If a phone shouldn't be restricted at all, even after hours, you
can assign it to the Night Service Exclusion List.
Time Set. You can set the system to turn Night Service on and off
automatically, at preset times. If you set on and off times only, the
system will automatically turn on and off Night Service with Group
Assignment at those times. If you set on and off times and a 4-digit
password, the system will automatically turn on and off Night Service
with Group Assignment and Outward Restriction at those times.
If you set the system for Night Service with Group Assignment, you can
assign a phone to more than one Night Service group and can put as
many phones as needed into each group.
Phones on the Night Service Exclusion list retain the call restrictions, if
any, placed on them during normal working hours.
Because people with basic telephones cannot enter a password, they will
not be able to place after-hours calls when Night Service with Outward
Restriction is in place unless you assign the basic telephones to the
Exclusion list. These users will be able to dial the numbers on the
emergency number list, however.
Attendants can override Night Service with Time Set and turn Night
Service on or off manually at any time, but the automatic operation will
resume the next day. Night Service with Time Set can also be suspended
temporarily, such as when there is a midweek holiday or an unexpected
facility closing, then reactivated. While it is deactivated, attendants must
turn Night Service on and off manually each day.
If an attendant does not have a Night Service button, he or she can use a
dial code to turn Night Service on and off.
The optional MERLIN II Attendant feature can be used for night service to
provide a prerecorded message to callers after normal business hours.