Dynamic Messaging; Zoomerang - Altigen AltiServ User Manual

Dynamic Messaging

The AltiWare system provides special Dynamic Messaging features to
provide support for business travelers who need these remotely enabled
functions.
The Zoomerang feature enables you to return a call with the push of one
button while you are in the AltiGen Voice Mail System. Private Messaging
provides a way to leave a private message for callers who are difficult to
reach.

Zoomerang

The Zoomerang feature enables the user to listen to messages in the
AltiGen Voice Mail System, make calls to the parties who left the
messages, and then return to the AltiGen Voice Mail System (like a
boomerang). For example, this feature can allow a traveler to return calls
for all messages with one call into the AltiGen Voice Mail System from a
cellular phone.
How it Works, with and without Caller ID
When you make a Zoomerang callback, the system automatically makes
the call to the number captured by Caller ID. The Caller ID information is
captured for all internal users and for external callers who have a publicly
listed, unblocked number or who have entered their callback number in the
delivery options menu after leaving the message (see "The Caller's
Options" on page 38).
If the caller ID was not captured, the user can enter the number manually.
If it is an external number, be sure to dial the outside line access digit and
any long distance prefix digits such as 1 and area code. Also, please see
"Sending Messages" on page 27.
Zoomerang is configured for each user; check your access with your
system administrator.
To use Zoomerang:
1. After or while listening to a new or saved message, press 5 to call the
sender of the message.
The system places the call if the Caller ID number is available.
2. If the Caller ID is not available, you can manually enter the number.
AltiServ User Guide 37