Checking The General Mailbox; Calls On Hold; Operator Off-Line; Outside Call Blocking - Altigen AltiServ User Manual

Checking the General Mailbox

The System Administrator may set up a General Mailbox where callers can
leave messages if they do not know who to speak with or when the Operator
is unavailable. This mailbox works like any other voice mailbox and has an
extension number and password. Be sure to check this mailbox frequently
and forward messages to the appropriate person as soon as possible.

Calls on Hold

To place a call on hold, do one of the following:
• Press the FLASH button to play music on hold, or
• Press the HOLD button to place the caller on hold without music.
If a call is placed on hold at the Operator's desk, subsequent calls to the
Operator can be routed to the next extension in a queue, sent to a voice mail
(the General Mailbox), or placed into a new queue. Be sure to fully
understand your organization's customized call processing procedures.

Operator Off-line

When the Operator Off-line feature is activated, all calls are directed to the
Auto Attendant/IVR. When callers dial 0 in the Auto Attendant/IVR, the
system transfers the call to the next extension in the workgroup if one is
configured. If there is no operator extension available, the system informs
the caller that the Operator is not available and to leave a message in the
Operator's mailbox.
To activate this feature, press #39. When it's active, you can deactivate it
also by pressing #39.

Outside Call Blocking

You can block access to all outside lines by pressing #38. Pressing #38 a
second time restores the system to its normal outside calling status.

Using a Mobile Extension

This section describes how to use a mobile extension (MobileExt) with
AltiServ. Using a MobileExt is similar to using an AltiGen stationery
phone. You can transfer a call, put it on hold, and you can conference. And
you can use AltiView/AltiAgent to handle your MobileExt phone calls.
AltiServ User Guide 19