Putting A Call On Hold; Transferring Calls - Altigen AltiServ User Manual

Putting a Call on Hold

While connected to a call, you can press the * key to put the caller on hold.
The * key is interpreted by the AltiGen system as a FLASH key to hold the
call. Press the * key again to reconnect to the call.
Caution: When you have pressed the * key to hold a call, do not hang
up your handset when using a home phone or disconnect
your cell phone.

Transferring Calls

To transfer the currently connected call:
1. Press the * key.
2. At the dial tone, dial the third party's extension number, or if you are
transferring to an external phone, dial your company's trunk-line
access prefix (for example, 9) and the external phone number.
3. When the third party answers, announce the call or simply hang up.
To abort the transfer and reconnect to the incoming call, press * again
before the transfer is complete.
Transferring Calls into the AltiGen Voice Mail System
To send an outside call into the AltiGen Voice Mail system, press
* # 4 0. The system will terminate the connection to the MobileExt device
after * # 4 0 is dialed.
Transferring Calls Directly to a User's Voice Mailbox
To transfer a call directly into a user's voice mailbox, press * ## and the
user's extension number. The system will terminate the connection to the
MobileExt device after you dial * ## plus the extension number.
Transferring Calls to an Auto Attendant/IVR
To transfer a call to the Auto Attendant, press * # 15 and the Auto
Attendant number. For example, if 001 is the initial greeting to which you
want to send the user, press * # 15001.
AltiServ User Guide 21