Making Calls; Terminating Calls; Answering Calls - Altigen AltiServ User Manual

Note: These instructions assume that your system administrator has
configured your MobileExt to use the * key to simulate "FLASH",
and the ** key to disconnect the current call and receive a dial tone
from the system.

Making Calls

From your mobile device (a cell phone or home phone) call into your
company's phone number that is assigned to receive MobileExt calls.
Consult your system administrator if you do not have the assigned phone
number. When you call into the system, the system will authenticate your
mobile number and give you the system dial tone. You can dial an
extension or an external number just like your are using your desk phone in
your office. The outside line access digit (for example, 9) is required when
making an outbound call. If the Forced Account Code feature is enabled,
you must enter an Account Code before making an external call.

Terminating Calls

At the end of a conversation, you can select one of the following two
options:
• You can hang up your cell phone or home phone to terminate the call.
• You may press ** to disconnect the current call and get a dial tone
without losing the cell phone's connection to the system, if your
administrator has enabled this option. You must press the second *
within 1.5 seconds.

Answering Calls

When you answer your MobileExt call, one of three things may happen,
depending on how the system administrator has configured your phone:
• You are connected with the caller.
• You hear a special tone when you answer the call, and then you are
connected with the caller.
• You hear the phrase "To accept this call, please press any digit." You
must press any key within 3 seconds to connect the call; otherwise it
will time out and the call will be treated as an agent/extension RNA
and will be routed according to its workgroup/extension setting.
20 AltiServ User Guide